/* ==========================================================================
   Canalium — Panel de agente (agente.html)
   Sistema visual: minimalista, profesional, responsive.
   - Tokens de spacing (base 4px), radios, tipografía y colores semánticos.
   - Tokens de color base en theme.css (light/dark). Aquí solo se añaden
     tokens semánticos propios del panel.
   - Layout: flex/grid + clamp() + media/container queries.
   ========================================================================== */

/* --------------------------------------------------------------------------
   1. Tokens
   -------------------------------------------------------------------------- */
:root {
    /* Spacing (base 4px) */
    --sp-1: 4px;
    --sp-2: 8px;
    --sp-3: 12px;
    --sp-4: 16px;
    --sp-5: 20px;
    --sp-6: 24px;
    --sp-8: 32px;
    --sp-10: 40px;

    /* Radios */
    --r-sm: 6px;
    --r-md: 8px;
    --r-lg: 12px;
    --r-xl: 16px;
    --r-pill: 999px;

    /* Tipografía — estable para controles, fluida solo en títulos */
    --fs-xs: 0.75rem;     /* 12px */
    --fs-sm: 0.8125rem;   /* 13px */
    --fs-base: 0.875rem;  /* 14px */
    --fs-md: 0.9375rem;   /* 15px */
    --fs-lg: 1.0625rem;   /* 17px */
    --fs-xl: clamp(1.125rem, 1rem + 0.35vw, 1.375rem);
    --fs-2xl: clamp(1.375rem, 1.15rem + 0.7vw, 1.75rem);
    --lh-tight: 1.25;
    --lh-base: 1.45;

    /* Alturas de control */
    --ctl-h: 36px;
    --ctl-h-sm: 30px;
    --ctl-h-lg: 40px;
    --icon-btn: 34px;

    /* Layout */
    --header-h: 56px;
    --tabs-h: 44px;
    --conv-list-w: clamp(300px, 26vw, 380px);
    --conv-header-h: 96px;
    --info-panel-w: clamp(280px, 24vw, 340px);
    --content-max: 1200px;

    /* Colores semánticos (light) */
    --ag-success: #15803d;
    --ag-success-bg: #ecfdf3;
    --ag-success-border: #bbf7d0;
    --ag-warning: #b45309;
    --ag-warning-bg: #fffbeb;
    --ag-warning-border: #fde68a;
    --ag-danger: #dc2626;
    --ag-danger-bg: #fef2f2;
    --ag-danger-border: #fecaca;
    --ag-info: #0369a1;
    --ag-info-bg: #eff6ff;
    --ag-queue: #c2187a;
    --ag-queue-bg: #fdf2f8;
    --ag-queue-border: #fbcfe8;
    --ag-note: #a16207;
    --ag-note-bg: #fef9c3;
    --ag-note-border: #fde047;
    --ag-teal: #0f766e;
    --ag-teal-bg: #f0fdfa;
    --ag-teal-border: #99f6e4;

    --focus-ring: 0 0 0 3px rgba(27, 104, 216, 0.18);
    --shadow-sm: 0 1px 2px rgba(15, 23, 42, 0.06);
    --shadow-md: 0 8px 24px rgba(15, 23, 42, 0.12);
    --shadow-lg: 0 20px 48px rgba(15, 23, 42, 0.18);
}

[data-theme="dark"] {
    --ag-success: #4ade80;
    --ag-success-bg: rgba(34, 197, 94, 0.12);
    --ag-success-border: rgba(34, 197, 94, 0.28);
    --ag-warning: #fbbf24;
    --ag-warning-bg: rgba(245, 158, 11, 0.12);
    --ag-warning-border: rgba(245, 158, 11, 0.3);
    --ag-danger: #f87171;
    --ag-danger-bg: rgba(239, 68, 68, 0.12);
    --ag-danger-border: rgba(239, 68, 68, 0.3);
    --ag-info: #7dd3fc;
    --ag-info-bg: rgba(56, 189, 248, 0.12);
    --ag-queue: #f472b6;
    --ag-queue-bg: rgba(236, 72, 153, 0.12);
    --ag-queue-border: rgba(236, 72, 153, 0.3);
    --ag-note: #fde047;
    --ag-note-bg: rgba(234, 179, 8, 0.14);
    --ag-note-border: rgba(234, 179, 8, 0.35);
    --ag-teal: #5eead4;
    --ag-teal-bg: rgba(20, 184, 166, 0.12);
    --ag-teal-border: rgba(20, 184, 166, 0.3);

    --focus-ring: 0 0 0 3px rgba(74, 143, 212, 0.3);
    --shadow-sm: 0 1px 2px rgba(0, 0, 0, 0.4);
    --shadow-md: 0 8px 24px rgba(0, 0, 0, 0.5);
    --shadow-lg: 0 20px 48px rgba(0, 0, 0, 0.6);
}

/* --------------------------------------------------------------------------
   2. Base
   -------------------------------------------------------------------------- */
html {
    /* Tipografía base fluida: 14px en móvil → 16px en escritorio */
    font-size: clamp(14px, 0.82rem + 0.2vw, 16px);
    height: 100%;
    -webkit-text-size-adjust: 100%;
}

body {
    display: flex;
    flex-direction: column;
    align-items: stretch;
    justify-content: flex-start;
    min-height: 100vh;
    min-height: 100dvh;
    font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;
    font-size: var(--fs-base);
    line-height: var(--lh-base);
    color: var(--color-text);
    -webkit-font-smoothing: antialiased;
}

button,
input,
select,
textarea {
    font-family: inherit;
    font-size: inherit;
}

button {
    cursor: pointer;
}

button:disabled {
    cursor: not-allowed;
}

:focus-visible {
    outline: 2px solid var(--color-primary);
    outline-offset: 2px;
}

input:focus-visible,
select:focus-visible,
textarea:focus-visible {
    outline: none;
}

img {
    max-width: 100%;
}

/* Scrollbars discretos (webkit) */
.main-interface ::-webkit-scrollbar {
    width: 8px;
    height: 8px;
}
.main-interface ::-webkit-scrollbar-thumb {
    background: var(--color-scrollbar-thumb);
    border-radius: 4px;
}
.main-interface ::-webkit-scrollbar-track {
    background: transparent;
}

/* --------------------------------------------------------------------------
   3. Componentes base: botones, controles, utilidades
   -------------------------------------------------------------------------- */
.btn {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 6px;
    height: var(--ctl-h);
    padding: 0 var(--sp-4);
    border: 1px solid transparent;
    border-radius: var(--r-md);
    font-size: var(--fs-sm);
    font-weight: 600;
    line-height: 1;
    white-space: nowrap;
    text-decoration: none;
    transition: background-color 0.15s ease, border-color 0.15s ease, color 0.15s ease;
}

.btn i,
.btn svg {
    font-size: 0.95em;
}

.btn-sm {
    height: var(--ctl-h-sm);
    padding: 0 var(--sp-3);
    font-size: var(--fs-xs);
}

.btn-primary {
    background: var(--color-primary);
    color: #fff;
}

.btn-primary:hover {
    background: var(--color-primary-hover);
}

.btn-secondary {
    background: var(--color-surface);
    color: var(--color-text);
    border-color: var(--color-border);
}

.btn-secondary:hover {
    background: var(--color-hover-bg);
    border-color: var(--color-border);
}

.btn-danger {
    background: var(--ag-danger);
    color: #fff;
}

.btn-danger:hover {
    filter: brightness(0.95);
}

.btn:disabled {
    opacity: 0.55;
}

/* Botón solo icono (cuadrado) */
.icon-btn {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    width: var(--icon-btn);
    height: var(--icon-btn);
    padding: 0;
    border: 1px solid var(--color-border);
    border-radius: var(--r-md);
    background: var(--color-surface);
    color: var(--color-text-muted);
    flex-shrink: 0;
    transition: background-color 0.15s ease, color 0.15s ease, border-color 0.15s ease;
}

.icon-btn:hover {
    background: var(--color-hover-bg);
    color: var(--color-primary);
}

/* Controles de formulario */
.form-select,
select.form-control,
.form-control {
    width: 100%;
    min-height: var(--ctl-h-lg);
    padding: 0 var(--sp-3);
    border: 1px solid var(--color-input-border);
    border-radius: var(--r-md);
    background: var(--color-input-bg);
    color: var(--color-text);
    font-size: var(--fs-base);
    box-sizing: border-box;
    transition: border-color 0.15s ease, box-shadow 0.15s ease;
}

textarea.form-control {
    padding: var(--sp-2) var(--sp-3);
    min-height: 80px;
    resize: vertical;
}

.form-select:focus,
.form-control:focus {
    border-color: var(--color-primary);
    box-shadow: var(--focus-ring);
}

.sr-only {
    position: absolute !important;
    width: 1px;
    height: 1px;
    padding: 0;
    margin: -1px;
    overflow: hidden;
    clip: rect(0, 0, 0, 0);
    white-space: nowrap;
    border: 0;
}

.form-hint {
    display: block;
    margin-top: 6px;
    font-size: var(--fs-xs);
    color: var(--color-text-muted);
    line-height: 1.4;
}

.label-hint {
    font-size: 0.85em;
    color: var(--color-text-muted);
    font-weight: 400;
}

.radio-row {
    display: flex;
    flex-wrap: wrap;
    gap: var(--sp-2) var(--sp-4);
    margin-bottom: var(--sp-2);
}

.radio-option,
.checkbox-option {
    display: inline-flex;
    align-items: center;
    gap: 8px;
    font-weight: 400 !important;
    font-size: var(--fs-base);
    cursor: pointer;
    margin: 0 !important;
    color: var(--color-text);
}

.radio-option input,
.checkbox-option input {
    width: auto !important;
    height: auto;
    margin: 0;
    padding: 0;
    accent-color: var(--color-primary);
    flex-shrink: 0;
}

.empty-state {
    text-align: center;
    padding: var(--sp-8) var(--sp-5);
    color: var(--color-text-muted);
    font-size: var(--fs-sm);
}

.empty-state__icon {
    display: block;
    font-size: 2.25rem;
    opacity: 0.35;
    margin: 0 auto var(--sp-3);
}

/* Estado (dot) */
.status-indicator {
    width: 8px;
    height: 8px;
    border-radius: 50%;
    background: var(--ag-success);
    flex-shrink: 0;
    animation: pulse 2.4s ease-in-out infinite;
}

.status-indicator--sip {
    background-color: #c8ced6;
    animation: none;
}

@keyframes pulse {
    0%, 100% { opacity: 1; }
    50% { opacity: 0.55; }
}

/* --------------------------------------------------------------------------
   4. Login
   -------------------------------------------------------------------------- */
.login-container {
    margin: auto;
    padding: clamp(24px, 4vw, 40px);
    border-radius: var(--r-xl);
    box-shadow: var(--shadow-lg);
    border: 1px solid var(--color-border-light);
    max-width: 420px;
    width: calc(100% - 32px);
}

.login-container .logo {
    width: clamp(160px, 50%, 220px);
    margin-bottom: var(--sp-6);
}

.login-container h1 {
    font-size: var(--fs-xl);
    font-weight: 700;
    letter-spacing: -0.01em;
    margin-bottom: var(--sp-6);
}

.login-container .form-group {
    margin-bottom: var(--sp-4);
}

.login-container .form-group label {
    font-size: var(--fs-sm);
    margin-bottom: 6px;
}

.login-container .form-group input,
.login-container .form-select {
    height: 44px;
    padding: 0 var(--sp-3);
    border-width: 1px;
    border-radius: var(--r-md);
    font-size: var(--fs-md);
}

.login-container .form-group input:focus {
    box-shadow: var(--focus-ring);
}

.login-btn {
    height: 44px;
    padding: 0;
    border-radius: var(--r-md);
    font-size: var(--fs-md);
    background: var(--color-primary);
    transition: background-color 0.15s ease;
    margin-top: var(--sp-2);
}

.login-btn:hover {
    transform: none;
    background: var(--color-primary-hover);
}

.error-message {
    font-size: var(--fs-sm);
    color: var(--ag-danger);
    margin-top: var(--sp-3);
}

/* --------------------------------------------------------------------------
   5. Shell de la aplicación
   -------------------------------------------------------------------------- */
.main-interface {
    display: none;
    width: 100%;
    height: 100vh;
    height: 100dvh;
    background: var(--color-bg);
    overflow: hidden;
}

.app-shell {
    display: flex;
    flex-direction: column;
    height: 100%;
    min-height: 0;
}

/* Header ---------------------------------------------------------------- */
.main-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: var(--sp-4);
    min-height: var(--header-h);
    padding: 0 clamp(12px, 1.5vw, 24px);
    background: var(--color-navbar-bg);
    color: var(--color-text);
    border-bottom: 1px solid var(--color-border);
    flex-shrink: 0;
}

.header-left {
    display: flex;
    align-items: center;
    gap: var(--sp-3);
    cursor: pointer;
    flex-shrink: 0;
    border-radius: var(--r-sm);
}

.header-left img {
    width: clamp(96px, 10vw, 132px);
    height: auto;
    display: block;
}

.header-left h2 {
    color: var(--color-primary);
    font-size: var(--fs-lg);
}

.agent-status {
    display: flex;
    align-items: center;
    gap: var(--sp-2);
    font-size: var(--fs-sm);
    min-width: 0;
    flex-wrap: nowrap;
}

.status-pill {
    display: inline-flex;
    align-items: center;
    gap: 8px;
    height: 30px;
    padding: 0 var(--sp-3);
    border-radius: var(--r-pill);
    background: var(--color-bg);
    border: 1px solid var(--color-border);
    color: var(--color-text-secondary);
    font-size: var(--fs-xs);
    font-weight: 600;
    white-space: nowrap;
}

#sip-status-container {
    background: var(--color-bg);
}

#sip-status-text {
    font-size: var(--fs-xs);
    font-weight: 600;
    color: var(--color-text-secondary);
    font-variant-numeric: tabular-nums;
}

.status-pill--online {
    color: var(--ag-success);
    background: var(--ag-success-bg);
    border-color: var(--ag-success-border);
}

.notifications-btn {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    height: 30px;
    padding: 0 var(--sp-3);
    background: var(--color-surface);
    color: var(--color-text-secondary);
    border: 1px solid var(--color-border);
    border-radius: var(--r-pill);
    font-size: var(--fs-xs);
    font-weight: 600;
    white-space: nowrap;
    transition: background-color 0.15s, border-color 0.15s, color 0.15s;
}

.notifications-btn:hover {
    background: var(--color-hover-bg);
}

.notifications-btn.is-granted {
    color: var(--ag-success);
    background: var(--ag-success-bg);
    border-color: var(--ag-success-border);
}

.notifications-btn.is-denied {
    color: var(--ag-danger);
    background: var(--ag-danger-bg);
    border-color: var(--ag-danger-border);
}

.notifications-btn.is-denied:disabled {
    cursor: not-allowed;
    opacity: 0.65;
}

.notifications-btn-icon {
    font-size: 0.95em;
    line-height: 1;
}

.main-header .theme-toggle-btn {
    width: 30px;
    height: 30px;
    border-radius: var(--r-md);
    font-size: 0.85rem;
}

.main-header .language-selector {
    height: 30px;
    margin: 0;
    padding: 0 var(--sp-2);
    border-radius: var(--r-md);
    font-size: var(--fs-xs);
    font-weight: 600;
    color: var(--color-text-secondary);
    max-width: 96px;
}

.logout-btn {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    height: 30px;
    padding: 0 var(--sp-3);
    background: var(--color-surface);
    color: var(--color-text-secondary);
    border: 1px solid var(--color-border);
    border-radius: var(--r-md);
    font-size: var(--fs-xs);
    font-weight: 600;
    white-space: nowrap;
    transition: background-color 0.15s, color 0.15s, border-color 0.15s;
}

.logout-btn:hover {
    color: var(--ag-danger);
    border-color: var(--ag-danger-border);
    background: var(--ag-danger-bg);
}

/* Banner de permisos de notificaciones ----------------------------------- */
.notifications-permission-banner {
    display: flex;
    align-items: center;
    flex-wrap: wrap;
    gap: var(--sp-2) var(--sp-3);
    padding: var(--sp-2) clamp(12px, 1.5vw, 24px);
    background: var(--ag-info-bg);
    border-bottom: 1px solid var(--color-border);
    font-size: var(--fs-sm);
    color: var(--color-text-secondary);
    flex-shrink: 0;
}

.notifications-permission-banner span {
    flex: 1;
    min-width: 200px;
}

.notifications-banner-btn {
    height: 30px;
    padding: 0 var(--sp-3);
    background: var(--color-primary);
    color: #fff;
    border: none;
    border-radius: var(--r-md);
    font-size: var(--fs-xs);
    font-weight: 600;
    white-space: nowrap;
}

.notifications-banner-btn:hover {
    background: var(--color-primary-hover);
}

.notifications-banner-dismiss {
    width: 28px;
    height: 28px;
    padding: 0;
    background: transparent;
    border: none;
    color: var(--color-text-muted);
    font-size: 1.1rem;
    line-height: 1;
    border-radius: var(--r-sm);
}

.notifications-banner-dismiss:hover {
    background: rgba(0, 0, 0, 0.06);
    color: var(--color-text);
}

/* Tabs ------------------------------------------------------------------ */
.tabs-container {
    background: var(--color-surface);
    border-bottom: 1px solid var(--color-border);
    flex-shrink: 0;
    padding: 0 clamp(12px, 1.5vw, 24px);
}

.tabs {
    display: flex;
    gap: var(--sp-1);
    overflow-x: auto;
    scrollbar-width: none;
}

.tabs::-webkit-scrollbar {
    display: none;
}

.tab {
    display: inline-flex;
    align-items: center;
    gap: 8px;
    height: var(--tabs-h);
    padding: 0 var(--sp-4);
    cursor: pointer;
    border-bottom: 2px solid transparent;
    margin-bottom: -1px;
    font-weight: 500;
    font-size: var(--fs-base);
    color: var(--color-text-muted);
    white-space: nowrap;
    transition: color 0.15s ease, border-color 0.15s ease;
    user-select: none;
}

.tab:hover {
    color: var(--color-text);
    background: transparent;
}

.tab.active {
    border-bottom-color: var(--color-primary);
    color: var(--color-primary);
    background: transparent;
    font-weight: 600;
}

.tab-icon {
    display: inline-flex;
    font-size: 0.95em;
    opacity: 0.85;
}

/* Área de contenido ------------------------------------------------------ */
.content-area {
    display: flex;
    flex: 1 1 auto;
    min-height: 0;
    overflow: hidden;
}

.chat-interface,
.calls-interface,
.contacts-interface {
    display: none;
    width: 100%;
    height: 100%;
    min-height: 0;
}

/* --------------------------------------------------------------------------
   6. Chat — contenedor de tres paneles
   -------------------------------------------------------------------------- */
.chat-container {
    display: flex;
    height: 100%;
    position: relative;
    overflow: hidden;
}

/* 6.1 Lista de conversaciones ------------------------------------------- */
.conversations-list {
    width: var(--conv-list-w);
    flex-shrink: 0;
    background: var(--color-surface);
    border-right: 1px solid var(--color-border);
    overflow-y: auto;
    overflow-x: hidden;
    display: flex;
    flex-direction: column;
    scroll-padding-top: var(--conv-header-h);
    container-type: inline-size;
    container-name: conv-list;
}

/* Lista estrecha: ocultar el badge de campaña en la fila del nombre para
   dejar espacio al nombre del cliente (la campaña sigue visible en el filtro). */
@container conv-list (max-width: 300px) {
    .conversation-name-row .conversation-campaign-badge {
        display: none;
    }
}

.conversations-header {
    position: sticky;
    top: 0;
    z-index: 3;
    display: flex;
    flex-direction: column;
    gap: var(--sp-2);
    height: var(--conv-header-h);
    padding: var(--sp-3) var(--sp-4) var(--sp-2);
    background: var(--color-surface);
    border-bottom: 1px solid var(--color-border-light);
    box-sizing: border-box;
}

.conversations-header-title-row {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: var(--sp-2);
    min-height: 32px;
}

.conversations-header-title-row h3 {
    margin: 0;
    font-size: var(--fs-lg);
    font-weight: 700;
    letter-spacing: -0.01em;
    color: var(--color-text);
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
    min-width: 0;
}

.conversations-header-actions {
    display: flex;
    align-items: center;
    gap: var(--sp-2);
    flex-shrink: 0;
}

.conversations-header-actions .icon-btn {
    width: 32px;
    height: 32px;
}

.new-chat-btn {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    height: 32px;
    padding: 0 var(--sp-3);
    background: var(--color-primary);
    color: #fff;
    border: none;
    border-radius: var(--r-md);
    font-size: var(--fs-sm);
    font-weight: 600;
    white-space: nowrap;
    transition: background-color 0.15s ease;
}

.new-chat-btn:hover {
    background: var(--color-primary-hover);
}

.conversations-header-filter-row {
    display: flex;
    align-items: center;
    gap: var(--sp-2);
    min-height: 32px;
}

.conversations-campaign-filter {
    flex: 1 1 auto;
    min-width: 0;
    height: 32px;
    padding: 0 var(--sp-2);
    border: 1px solid var(--color-border);
    border-radius: var(--r-md);
    font-size: var(--fs-sm);
    font-weight: 500;
    background: var(--color-input-bg);
    color: var(--color-text);
    cursor: pointer;
    text-overflow: ellipsis;
}

.conversations-campaign-filter:focus {
    border-color: var(--color-primary);
    box-shadow: var(--focus-ring);
}


.conversations-channel-filter {
    flex: 0 1 128px;
    min-width: 0;
    max-width: 148px;
    height: 32px;
    padding: 0 var(--sp-2);
    border: 1px solid var(--color-border);
    border-radius: var(--r-md);
    font-size: var(--fs-sm);
    font-weight: 500;
    background: var(--color-input-bg);
    color: var(--color-text);
    cursor: pointer;
    text-overflow: ellipsis;
}

.conversations-channel-filter:focus {
    border-color: var(--color-primary);
    box-shadow: var(--focus-ring);
}

/* Badge de canal sobre el avatar (esquina inferior izquierda; el status-dot va a la derecha) */
.conversation-channel-badge {
    position: absolute;
    left: -2px;
    bottom: -2px;
    z-index: 1;
    width: 18px;
    height: 18px;
    border-radius: 50%;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    font-size: 10px;
    line-height: 1;
    color: #fff;
    border: 2px solid var(--color-surface);
    box-sizing: border-box;
    pointer-events: none;
}

.conversation-channel-badge--whatsapp { background: #25d366; }
.conversation-channel-badge--instagram {
    background: linear-gradient(135deg, #f58529 0%, #dd2a7b 50%, #8134af 100%);
}
.conversation-channel-badge--facebook { background: #0084ff; }
.conversation-channel-badge--email { background: #64748b; }
.conversation-channel-badge--telegram { background: #229ed9; }

@media (max-width: 420px) {
    .conversations-channel-filter {
        flex-basis: 100%;
        max-width: none;
    }
}

.conversations-header .queued-toggle-label {
    display: inline-flex;
    align-items: center;
    gap: 8px;
    cursor: pointer;
    font-size: var(--fs-xs);
    font-weight: 500;
    color: var(--color-text-muted);
    white-space: nowrap;
    flex-shrink: 0;
    user-select: none;
}

.queued-toggle-text {
    overflow: hidden;
    text-overflow: ellipsis;
}

.switch-container {
    position: relative;
    display: inline-block;
    width: 34px;
    height: 20px;
    flex-shrink: 0;
}

.switch-container input {
    position: absolute;
    opacity: 0;
    width: 0;
    height: 0;
    margin: 0;
}

.switch-slider {
    position: absolute;
    inset: 0;
    cursor: pointer;
    background-color: #c8ced6;
    border-radius: var(--r-pill);
    transition: background-color 0.2s ease;
}

.switch-circle {
    position: absolute;
    width: 16px;
    height: 16px;
    left: 2px;
    top: 2px;
    background: #fff;
    border-radius: 50%;
    box-shadow: 0 1px 2px rgba(0, 0, 0, 0.25);
    transition: transform 0.2s ease;
}

.switch-container input:checked + .switch-slider {
    background-color: var(--ag-success);
}

.switch-container input:checked + .switch-slider .switch-circle {
    transform: translateX(14px);
}

/* Los estilos que aplica agente.js al slider usan translateX(26px): se ajusta al nuevo tamaño */
.switch-container .switch-circle[style*="translateX(26px)"] {
    transform: translateX(14px) !important;
}

.switch-container input:focus-visible + .switch-slider {
    box-shadow: var(--focus-ring);
}

.queued-count {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    min-width: 22px;
    height: 22px;
    padding: 0 7px;
    border-radius: var(--r-pill);
    background: var(--ag-queue-bg);
    color: var(--ag-queue);
    border: 1px solid var(--ag-queue-border);
    font-size: var(--fs-xs);
    font-weight: 700;
    font-variant-numeric: tabular-nums;
    line-height: 20px;
    text-align: center;
    box-sizing: border-box;
    flex-shrink: 0;
}

.conversations-search {
    position: sticky;
    top: var(--conv-header-h);
    z-index: 2;
    padding: var(--sp-2) var(--sp-4) var(--sp-3);
    background: var(--color-surface);
    border-bottom: 1px solid var(--color-border-light);
}

.conversations-search__icon {
    position: absolute;
    left: calc(var(--sp-4) + 12px);
    top: 50%;
    transform: translateY(calc(-50% - 2px));
    font-size: 0.8rem;
    color: var(--color-text-muted);
    pointer-events: none;
}

.conversations-search input {
    width: 100%;
    height: var(--ctl-h);
    padding: 0 var(--sp-3) 0 34px;
    border: 1px solid var(--color-input-border);
    border-radius: var(--r-md);
    font-size: var(--fs-base);
    outline: none;
    transition: border-color 0.15s, box-shadow 0.15s;
    background: var(--color-input-bg);
    color: var(--color-text);
}

.conversations-search input:focus {
    border-color: var(--color-primary);
    box-shadow: var(--focus-ring);
}

/* Items de conversación */
.conversation-item {
    position: relative;
    padding: var(--sp-3) var(--sp-4);
    border-bottom: 1px solid var(--color-border-light);
    cursor: pointer;
    color: var(--color-text);
    transition: background-color 0.15s ease;
}

.conversation-item:hover {
    background: var(--color-hover-bg);
    transform: none;
}

.conversation-item.active {
    background: var(--color-primary-subtle);
    box-shadow: inset 3px 0 0 var(--color-primary);
    border-left: none;
    font-weight: 400;
}

.conversation-item.active .conversation-name {
    color: var(--color-primary);
}

[data-theme="dark"] .conversation-item.active {
    background: var(--color-primary-subtle);
    box-shadow: inset 3px 0 0 var(--color-primary);
}

.conversation-header {
    display: flex;
    gap: var(--sp-3);
    align-items: flex-start;
}

.conversation-avatar {
    position: relative;
    flex-shrink: 0;
    width: 40px;
    height: 40px;
}

.avatar-circle,
.conversation-avatar img.avatar-circle-img {
    width: 40px !important;
    height: 40px !important;
    border-radius: 50%;
    object-fit: cover;
    display: block;
}

.client-avatar img {
    width: 100%;
    height: 100%;
    object-fit: cover;
    border-radius: 50%;
    display: block;
}

.avatar-circle {
    display: flex;
    align-items: center;
    justify-content: center;
    background: var(--color-primary-light);
    color: var(--color-primary);
    font-weight: 700;
    font-size: var(--fs-md);
    box-shadow: none;
}

.status-dot {
    position: absolute;
    bottom: -1px;
    right: -1px;
    width: 11px;
    height: 11px;
    border-radius: 50%;
    border: 2px solid var(--color-surface);
    box-shadow: none;
}

.status-dot.status-open {
    background: var(--ag-success);
}

.status-dot.status-closed {
    background: #9aa3af;
}

.conversation-info {
    flex: 1;
    min-width: 0;
}

.conversation-name-row {
    display: flex;
    justify-content: space-between;
    align-items: baseline;
    gap: var(--sp-2);
    margin-bottom: 2px;
}

.conversation-name {
    flex: 1 1 0%;
    min-width: 6ch;
    font-weight: 600;
    color: var(--color-text);
    font-size: var(--fs-base);
    line-height: var(--lh-tight);
    display: block;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.conversation-time {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    flex: 0 1 auto;
    min-width: 0;
    font-size: var(--fs-xs);
    color: var(--color-text-muted);
    white-space: nowrap;
    margin-left: 0;
    font-variant-numeric: tabular-nums;
}

.conversation-campaign-badge {
    display: inline-block;
    flex: 0 1 auto;
    min-width: 0;
    max-width: 96px;
    padding: 1px 6px;
    border-radius: var(--r-sm);
    background: var(--color-bg);
    border: 1px solid var(--color-border-light);
    color: var(--color-text-muted) !important;
    font-size: 0.6875rem !important;
    font-weight: 600 !important;
    margin-left: 0 !important;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
    vertical-align: middle;
}

.conversation-preview {
    font-size: var(--fs-sm);
    color: var(--color-text-muted);
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
    margin-bottom: 6px;
    line-height: 1.4;
}

.conversation-footer {
    display: flex;
    justify-content: space-between;
    align-items: center;
    gap: var(--sp-2);
    margin-top: 0;
    min-width: 0;
}

.conversation-phone {
    display: flex;
    align-items: center;
    gap: 4px;
    font-size: var(--fs-xs);
    color: var(--color-text-muted);
    min-width: 0;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
    font-variant-numeric: tabular-nums;
}

.conversation-assigned {
    font-size: var(--fs-xs) !important;
    color: var(--color-text-muted) !important;
    margin-top: 0 !important;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
    min-width: 0;
}

.message-count-badge {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    min-width: 20px;
    height: 20px;
    padding: 0 6px;
    border-radius: var(--r-pill);
    background: var(--color-primary);
    color: #fff;
    font-size: 0.6875rem;
    font-weight: 700;
    flex-shrink: 0;
    box-shadow: none;
}

.unread-badge {
    display: flex;
    align-items: center;
    justify-content: center;
    width: 20px;
    height: 20px;
    border-radius: 50%;
    background: var(--color-primary);
    color: #fff;
    font-size: 0.6875rem;
    font-weight: 700;
}

/* Separadores de sección en la lista */
.queue-wait-separator,
.juju-sla-separator {
    display: flex;
    align-items: center;
    gap: 8px;
    margin: 0;
    padding: var(--sp-2) var(--sp-4);
    font-size: 0.6875rem;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.06em;
    background: var(--color-bg);
    border-top: 1px solid var(--color-border-light);
    border-bottom: 1px solid var(--color-border-light);
    border-radius: 0;
    box-shadow: none;
    text-align: left;
}

.queue-wait-separator {
    color: var(--ag-queue);
}

.juju-sla-separator {
    color: var(--ag-danger);
}

.queue-wait-separator-icon {
    font-size: 0.85rem;
    line-height: 1;
}

/* Cola normal (sin asignar) */
.conversation-item.queue-wait-item {
    background: var(--ag-queue-bg);
    box-shadow: inset 3px 0 0 var(--ag-queue);
    border-left: none;
    border-radius: 0;
    margin: 0;
    animation: none;
}

.conversation-item.queue-wait-item:hover {
    background: var(--ag-queue-bg);
    filter: brightness(0.985);
    box-shadow: inset 3px 0 0 var(--ag-queue);
}

.conversation-item.queue-wait-item .conversation-name {
    color: var(--color-text);
    font-weight: 600;
}

.conversation-item.queue-wait-item.active {
    background: var(--ag-queue-bg);
    box-shadow: inset 3px 0 0 var(--ag-queue), inset 0 0 0 1px var(--ag-queue-border);
}

.conversation-item.queue-wait-item.active .conversation-name {
    color: var(--ag-queue);
}

.queue-wait-timer,
.queue-wait-timer-badge {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    min-width: 44px;
    height: 20px;
    padding: 0 7px;
    margin: 0;
    border-radius: var(--r-sm);
    font-size: 0.6875rem;
    font-weight: 700;
    font-variant-numeric: tabular-nums;
    color: var(--ag-queue);
    background: var(--color-surface);
    border: 1px solid var(--ag-queue-border);
    letter-spacing: 0.02em;
    box-shadow: none;
    line-height: 1;
}

.queue-wait-timer-badge::before,
.queue-wait-timer::before {
    content: none;
}

.queue-wait-timer.queue-wait-long,
.queue-wait-timer-badge.queue-wait-long {
    background: var(--ag-queue);
    color: #fff;
    border-color: transparent;
    animation: none;
}

/* SLA Juju (cola + correo @juju.com.co) */
.conversation-item.juju-sla-item {
    background: var(--ag-danger-bg);
    box-shadow: inset 3px 0 0 var(--ag-danger);
    border-left: none;
}

.conversation-item.juju-sla-item:hover {
    background: var(--ag-danger-bg);
    filter: brightness(0.985);
}

.conversation-item.juju-sla-item .conversation-name {
    color: var(--color-text);
}

.conversation-item.juju-sla-item.active {
    background: var(--ag-danger-bg);
    box-shadow: inset 3px 0 0 var(--ag-danger), inset 0 0 0 1px var(--ag-danger-border);
}

.conversation-item.juju-sla-item.active .conversation-name {
    color: var(--ag-danger);
}

.juju-sla-timer,
.juju-sla-timer-badge {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    min-width: 44px;
    height: 20px;
    padding: 0 7px;
    border-radius: var(--r-sm);
    font-size: 0.6875rem;
    font-weight: 700;
    font-variant-numeric: tabular-nums;
    color: var(--ag-danger);
    background: var(--color-surface);
    border: 1px solid var(--ag-danger-border);
    letter-spacing: 0.02em;
    line-height: 1;
}

.juju-sla-timer.juju-sla-overdue,
.juju-sla-timer-badge.juju-sla-overdue {
    background: var(--ag-danger);
    color: #fff;
    border-color: transparent;
}

/* 6.2 Chat principal ----------------------------------------------------- */
.chat-main {
    flex: 1 1 auto;
    min-width: 0;
    display: flex;
    flex-direction: column;
    height: 100%;
    overflow: hidden;
    position: relative;
    background: var(--color-bg);
    container-type: inline-size;
    container-name: chat-main;
}

.chat-header {
    display: flex;
    align-items: center;
    gap: var(--sp-3);
    min-height: 60px;
    padding: var(--sp-2) var(--sp-4);
    background: var(--color-surface);
    border-bottom: 1px solid var(--color-border);
    flex-shrink: 0;
    position: relative;
    box-shadow: none;
}

.chat-back-btn {
    display: none;
    align-items: center;
    justify-content: center;
    width: var(--icon-btn);
    height: var(--icon-btn);
    border: none;
    border-radius: var(--r-md);
    background: transparent;
    color: var(--color-text-secondary);
    flex-shrink: 0;
    margin-left: calc(var(--sp-2) * -1);
}

.chat-back-btn:hover {
    background: var(--color-hover-bg);
    color: var(--color-primary);
}

/* Correo, empresa y última atención solo en el panel de info */
.chat-header-extra-hidden,
#clientEmail,
#clientCompany,
#lastAgentInfo {
    display: none !important;
}

.chat-client-info {
    display: flex;
    align-items: center;
    gap: var(--sp-3);
    flex: 1 1 auto;
    min-width: 0;
}

.client-avatar {
    width: 38px;
    height: 38px;
    min-width: 38px;
    flex-shrink: 0;
    overflow: hidden;
    background: var(--color-primary-light);
    color: var(--color-primary);
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    font-weight: 700;
    font-size: var(--fs-md);
}

.client-details {
    min-width: 0;
    flex: 1 1 auto;
}

.client-name-row {
    display: flex;
    align-items: center;
    gap: 8px;
    min-width: 0;
}

.client-details h3 {
    margin: 0;
    color: var(--color-text);
    font-size: var(--fs-md);
    font-weight: 600;
    line-height: var(--lh-tight);
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
    min-width: 0;
}

.client-details p {
    margin: 2px 0 0;
    color: var(--color-text-muted);
    font-size: var(--fs-xs);
    line-height: 1.3;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
    font-variant-numeric: tabular-nums;
}

.chat-actions {
    display: flex;
    align-items: center;
    gap: var(--sp-2);
    flex-shrink: 0;
}

.action-group {
    display: flex;
    gap: var(--sp-2);
    align-items: center;
    position: relative;
}

.action-btn {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 6px;
    height: var(--icon-btn);
    padding: 0 var(--sp-3);
    border: 1px solid var(--color-border);
    border-radius: var(--r-md);
    background: var(--color-surface);
    color: var(--color-text-secondary);
    font-size: var(--fs-sm);
    font-weight: 600;
    white-space: nowrap;
    transition: background-color 0.15s, color 0.15s, border-color 0.15s;
}

.action-btn:hover {
    background: var(--color-hover-bg);
    color: var(--color-text);
}

.action-btn i,
.action-btn svg {
    font-size: 0.95em;
}

.action-btn--primary {
    background: var(--color-primary);
    color: #fff;
    border-color: transparent;
}

.action-btn--primary:hover {
    background: var(--color-primary-hover);
    color: #fff;
}

/* Botones solo-icono del header (info, campana, plantilla) */
.chat-actions .action-btn--icon {
    width: var(--icon-btn);
    height: var(--icon-btn);
    min-width: var(--icon-btn);
    min-height: var(--icon-btn);
    padding: 0;
    color: var(--color-text-muted);
}

.chat-actions .action-btn--icon:hover {
    color: var(--color-primary);
}

.chat-actions .action-btn--icon.template-btn {
    background: var(--color-surface);
    color: var(--color-text-muted);
    border-color: var(--color-border);
}

.chat-actions .action-btn--icon.template-btn:hover {
    color: var(--color-primary);
}

.chat-actions .action-btn--icon i,
.chat-actions .action-btn--icon svg {
    width: 15px !important;
    height: 15px !important;
    font-size: 15px !important;
    line-height: 1;
}

.contact-info-toggle-btn.is-active {
    background: var(--color-primary-light);
    color: var(--color-primary) !important;
    border-color: var(--color-primary);
}

.reminder-btn.has-reminder {
    background: var(--ag-teal-bg);
    color: var(--ag-teal) !important;
    border-color: var(--ag-teal-border);
}

.close-chat-btn {
    background: var(--color-surface);
    color: var(--ag-danger);
    border-color: var(--ag-danger-border);
}

.close-chat-btn:hover {
    background: var(--ag-danger-bg);
    color: var(--ag-danger);
}

.autoassign-btn {
    background: var(--ag-success-bg);
    color: var(--ag-success);
    border-color: var(--ag-success-border);
}

.autoassign-btn:hover {
    background: var(--ag-success-bg);
    color: var(--ag-success);
    filter: brightness(0.97);
}

.template-btn {
    background: var(--color-surface);
    color: var(--color-text-secondary);
}

/* Popover de transferencia */
.action-popover {
    position: absolute;
    top: calc(100% + 8px);
    right: 0;
    z-index: 1000;
    width: min(300px, calc(100vw - 32px));
    padding: var(--sp-3);
    background: var(--color-surface);
    border: 1px solid var(--color-border);
    border-radius: var(--r-lg);
    box-shadow: var(--shadow-md);
}

.action-popover__header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    gap: var(--sp-2);
    margin-bottom: var(--sp-2);
}

.action-popover__title {
    font-weight: 600;
    font-size: var(--fs-base);
    color: var(--color-text);
}

.action-popover__close {
    width: 28px;
    height: 28px;
    padding: 0;
    border: none;
    border-radius: var(--r-sm);
    background: transparent;
    color: var(--color-text-muted);
    font-size: 1.25rem;
    line-height: 1;
    display: flex;
    align-items: center;
    justify-content: center;
}

.action-popover__close:hover {
    background: var(--color-hover-bg);
    color: var(--color-text);
}

.action-popover__body {
    display: flex;
    flex-direction: column;
    gap: var(--sp-2);
}

.action-popover__body label {
    font-size: var(--fs-xs);
    font-weight: 600;
    color: var(--color-text-muted);
}

.action-popover__body label + label,
.action-popover__body .form-select + label {
    margin-top: var(--sp-2);
}

.action-popover__body .sr-only {
    position: absolute !important;
    width: 1px;
    height: 1px;
    padding: 0;
    margin: -1px;
    overflow: hidden;
    clip: rect(0, 0, 0, 0);
    white-space: nowrap;
    border: 0;
}

.form-hint {
    margin: -4px 0 0;
}

.action-popover__body textarea {
    min-height: 68px;
    resize: vertical;
}

.action-popover__body .action-btn {
    width: 100%;
    margin-top: var(--sp-1);
}

/* Banner de sesión de plantilla (24h WhatsApp) */
.chat-template-session-banner {
    flex-shrink: 0;
    padding: var(--sp-3) var(--sp-4);
    margin: 0;
    background: var(--ag-warning-bg);
    border-bottom: 1px solid var(--ag-warning-border);
    color: var(--color-text);
    font-size: var(--fs-sm);
    line-height: var(--lh-base);
    box-shadow: none;
}

.chat-template-session-banner__row {
    display: flex;
    align-items: flex-start;
    gap: var(--sp-3);
}

.chat-template-session-banner__icon {
    flex-shrink: 0;
    font-size: 1.1rem;
    line-height: 1.2;
    color: var(--ag-warning);
}

.chat-template-session-banner__text {
    flex: 1;
    min-width: 0;
}

.chat-template-session-banner__text strong {
    display: block;
    margin-bottom: 2px;
    color: var(--ag-warning);
    font-size: var(--fs-base);
}

.chat-template-session-banner__text span {
    display: block;
    font-weight: 400;
    color: var(--color-text-secondary);
}

/* Mensajes */
.chat-messages {
    flex: 1 1 auto;
    padding: var(--sp-4) clamp(12px, 2vw, 28px);
    overflow-y: auto;
    overflow-x: hidden;
    background: var(--color-bg);
    min-height: 0;
    display: flex;
    flex-direction: column;
    scroll-behavior: smooth;
}

.chat-messages > .no-conversation:only-child {
    margin: auto;
}

.message {
    margin-bottom: var(--sp-2);
    display: flex;
    align-items: flex-end;
    width: 100%;
}

.message.client {
    justify-content: flex-start;
}

.message.agent {
    justify-content: flex-end;
}

.message-content {
    position: relative;
    max-width: min(72%, 680px);
    padding: var(--sp-2) var(--sp-3);
    border-radius: var(--r-lg);
    font-size: var(--fs-base);
    line-height: var(--lh-base);
    overflow-wrap: anywhere;
    word-break: break-word;
    box-shadow: var(--shadow-sm);
}

.message-content img,
.message-content video {
    max-width: min(100%, 320px) !important;
    height: auto;
}

.message.client .message-content {
    background: var(--color-surface-elevated);
    border: 1px solid var(--color-border-light);
    border-bottom-left-radius: var(--r-sm);
    color: var(--color-text);
}

.message.agent .message-content {
    background: var(--color-primary);
    color: #fff;
    border-bottom-right-radius: var(--r-sm);
}

.message.agent .message-content a {
    color: #fff;
    text-decoration: underline;
}

.message-time {
    font-size: 0.6875rem;
    color: var(--color-text-muted);
    margin-top: 4px;
    text-align: right;
    line-height: 1.2;
    font-variant-numeric: tabular-nums;
}

.message.agent .message-time {
    color: rgba(255, 255, 255, 0.75);
}

.message.client .message-time {
    text-align: left;
}

.message-status {
    margin-left: 4px;
    font-size: 0.85em;
}

.message.agent .message-status {
    color: rgba(255, 255, 255, 0.8);
}

.message.client .message-status {
    color: var(--color-text-muted);
}

.chat-empty-placeholder {
    margin: auto;
    text-align: center;
    color: var(--color-text-muted) !important;
    font-size: var(--fs-sm);
    font-style: normal !important;
    padding: var(--sp-8) var(--sp-4) !important;
}

.no-conversation {
    display: flex;
    align-items: center;
    justify-content: center;
    height: 100%;
    color: var(--color-text-muted);
    font-size: var(--fs-md);
    text-align: center;
    padding: var(--sp-6);
}

/* Separador de fecha */
.chat-date-separator {
    text-align: center;
    margin: var(--sp-3) 0 var(--sp-3);
    padding: 0;
}

.chat-date-separator-text {
    display: inline-block;
    padding: 3px 10px;
    border-radius: var(--r-pill);
    background: var(--color-surface);
    border: 1px solid var(--color-border-light);
    color: var(--color-text-muted);
    font-size: 0.6875rem;
    font-weight: 600;
    letter-spacing: 0.02em;
}

/* Composer */
.chat-input {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: var(--sp-2);
    padding: var(--sp-2) var(--sp-4) var(--sp-3);
    background: var(--color-surface);
    border-top: 1px solid var(--color-border);
    flex-shrink: 0;
    position: relative;
    box-shadow: none;
    margin: 0;
}

.chat-input.chat-input--locked {
    opacity: 0.6;
    pointer-events: none;
}

.chat-input__tools {
    display: flex;
    align-items: center;
    gap: 2px;
    flex-shrink: 0;
}

.chat-icon-btn {
    width: var(--icon-btn);
    height: var(--icon-btn);
    min-width: var(--icon-btn);
    min-height: var(--icon-btn);
    padding: 0;
    margin: 0;
    border: none;
    border-radius: var(--r-md);
    background: transparent;
    color: var(--color-text-muted);
    display: inline-flex;
    align-items: center;
    justify-content: center;
    flex-shrink: 0;
    line-height: 1;
    transition: background-color 0.15s ease, color 0.15s ease;
}

.chat-icon-btn i,
.chat-icon-btn svg {
    width: 16px !important;
    height: 16px !important;
    font-size: 16px !important;
    line-height: 1;
}

.chat-icon-btn:hover {
    background: var(--color-hover-bg);
    color: var(--color-primary);
    filter: none;
}

.chat-icon-btn:disabled {
    opacity: 0.45;
}

#internalNoteBtn.is-active {
    background: var(--ag-note-bg);
    color: var(--ag-note);
    outline: none;
    box-shadow: inset 0 0 0 1px var(--ag-note-border);
}

/* agente.js pinta el micrófono en verde tras grabar y en rojo mientras graba */
#recordBtn[style*="rgb(40, 167, 69)"] {
    background: transparent !important;
    color: var(--color-text-muted) !important;
}

#recordBtn[style*="rgb(220, 53, 69)"] {
    color: #fff !important;
}

.recording-indicator {
    display: none;
    align-items: center;
    gap: var(--sp-2);
    margin-right: var(--sp-1);
}

.recording-indicator__track {
    width: clamp(64px, 12vw, 120px);
    height: 6px;
    background: var(--color-border);
    border-radius: var(--r-pill);
    overflow: hidden;
}

.recording-indicator__bar {
    height: 100%;
    background: var(--ag-danger);
    border-radius: var(--r-pill);
}

.recording-indicator__time {
    font-size: var(--fs-xs);
    color: var(--color-text-muted);
    font-variant-numeric: tabular-nums;
}

.chat-input input[type="text"] {
    flex: 1 1 160px;
    min-width: 0;
    height: var(--ctl-h-lg);
    padding: 0 var(--sp-4);
    border: 1px solid var(--color-input-border);
    border-radius: var(--r-lg);
    font-size: var(--fs-base);
    outline: none;
    background: var(--color-input-bg);
    color: var(--color-text);
    transition: border-color 0.15s, box-shadow 0.15s;
}

.chat-input input[type="text"]:focus {
    border-color: var(--color-primary);
    box-shadow: var(--focus-ring);
}

.chat-input input[type="text"]:disabled {
    background: var(--color-bg);
    color: var(--color-text-muted);
}

#messageInput.internal-note-input {
    background: var(--ag-note-bg);
    border-color: var(--ag-note-border);
}

.send-btn {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 6px;
    height: var(--ctl-h-lg);
    min-width: var(--ctl-h-lg);
    padding: 0 var(--sp-4);
    background: var(--color-primary);
    color: #fff;
    border: none;
    border-radius: var(--r-lg);
    font-weight: 600;
    font-size: var(--fs-sm);
    white-space: nowrap;
    flex-shrink: 0;
    transition: background-color 0.15s, opacity 0.15s;
}

.send-btn__icon {
    display: none;
}

.send-btn:hover {
    background: var(--color-primary-hover);
}

.send-btn:disabled {
    background: var(--color-border);
    color: var(--color-text-muted);
}

.send-btn.sending {
    opacity: 0.7;
}

.send-btn.send-btn--note {
    background: var(--ag-note) !important;
    color: #fff;
}

/* Vista previa de respuesta en el composer */
.reply-preview-container {
    flex: 1 0 100%;
    order: -1;
    width: 100%;
    margin: 0;
    padding: var(--sp-2) var(--sp-3);
    background: var(--color-primary-subtle);
    border-left: 3px solid var(--color-primary);
    border-radius: var(--r-md);
}

.reply-preview-content {
    display: flex;
    justify-content: space-between;
    align-items: center;
    gap: var(--sp-2);
}

.reply-preview-text {
    flex: 1;
    min-width: 0;
    display: flex;
    flex-direction: column;
    gap: 2px;
}

.reply-preview-label {
    font-size: var(--fs-xs);
    color: var(--color-text-muted);
    font-weight: 600;
}

.reply-preview-message {
    font-size: var(--fs-sm);
    color: var(--color-text);
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.reply-preview-cancel {
    width: 28px;
    height: 28px;
    padding: 0;
    background: transparent;
    border: none;
    color: var(--color-text-muted);
    font-size: 0.9rem;
    border-radius: var(--r-sm);
    flex-shrink: 0;
    transition: background 0.15s, color 0.15s;
}

.reply-preview-cancel:hover {
    background: rgba(0, 0, 0, 0.06);
    color: var(--color-text);
}

/* Acciones flotantes en mensajes (responder / editar) */
.message-reply-btn,
.message-edit-btn {
    position: absolute;
    top: 6px;
    width: 22px;
    height: 22px;
    padding: 0;
    border-radius: 50%;
    border: 1px solid var(--color-border);
    background: var(--color-surface);
    color: var(--color-text-muted);
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    opacity: 0;
    transition: opacity 0.15s, background 0.15s;
    z-index: 10;
    box-shadow: var(--shadow-sm);
}

.message-reply-btn svg,
.message-edit-btn svg {
    width: 12px;
    height: 12px;
}

.message:hover .message-reply-btn,
.message:hover .message-edit-btn,
.message-reply-btn:focus-visible,
.message-edit-btn:focus-visible {
    opacity: 1;
}

.message-reply-btn:hover,
.message-edit-btn:hover {
    color: var(--color-primary);
    transform: none;
}

.reply-btn-incoming {
    right: 8px;
    left: auto;
}

.reply-btn-outgoing {
    left: 8px;
    right: auto;
}

.message-edit-btn {
    left: 36px;
    right: auto;
}

.message.agent .message-reply-btn,
.message.agent .message-edit-btn {
    background: rgba(255, 255, 255, 0.18);
    border-color: rgba(255, 255, 255, 0.3);
    color: rgba(255, 255, 255, 0.9);
}

.message.agent .message-reply-btn:hover,
.message.agent .message-edit-btn:hover {
    background: rgba(255, 255, 255, 0.3);
    color: #fff;
}

.edit-message-hint {
    margin: 0 0 var(--sp-3);
    font-size: var(--fs-sm);
    color: var(--color-text-muted);
    line-height: 1.4;
}

#editMessageTextarea {
    width: 100%;
    resize: vertical;
    min-height: 100px;
}

/* Mensaje citado dentro de una burbuja */
.message-reply-preview {
    margin-bottom: var(--sp-2);
    padding: 6px 10px;
    border-radius: var(--r-md);
    display: flex;
    gap: 8px;
    align-items: flex-start;
    opacity: 0.85;
    border-left: 3px solid;
}

.message-reply-preview.reply-incoming {
    background: rgba(27, 104, 216, 0.06);
    border-left-color: var(--color-primary);
}

.message-reply-preview.reply-outgoing {
    background: rgba(0, 0, 0, 0.04);
    border-left-color: var(--color-border);
}

.message.agent .message-reply-preview.reply-incoming,
.message.agent .message-reply-preview.reply-outgoing {
    background: rgba(255, 255, 255, 0.14);
    border-left-color: rgba(255, 255, 255, 0.6);
}

.reply-indicator {
    font-size: 0.85rem;
    flex-shrink: 0;
    opacity: 0.8;
}

.reply-content {
    flex: 1;
    min-width: 0;
}

.reply-author {
    font-size: var(--fs-xs);
    font-weight: 600;
    margin-bottom: 2px;
    opacity: 0.9;
}

.message.client .message-reply-preview .reply-author {
    color: var(--color-primary);
}

.message.agent .message-reply-preview .reply-author {
    color: rgba(255, 255, 255, 0.92);
}

.reply-text {
    font-size: var(--fs-sm);
    opacity: 0.85;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.message.client .message-reply-preview .reply-text {
    color: var(--color-text);
}

.message.agent .message-reply-preview .reply-text {
    color: rgba(255, 255, 255, 0.9);
}

/* Notas internas */
.message.internal-note {
    display: flex;
    justify-content: center;
    width: 100%;
    margin: var(--sp-2) 0;
    align-self: stretch;
}

.message.internal-note .internal-note-content {
    background: var(--ag-note-bg);
    color: var(--color-text);
    border-radius: var(--r-lg);
    padding: var(--sp-2) var(--sp-3);
    max-width: min(520px, 92%);
    box-shadow: none;
    border: 1px solid var(--ag-note-border);
    overflow-wrap: anywhere;
}

.internal-note-meta {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 8px;
    margin-bottom: 4px;
}

.internal-note-author {
    font-weight: 600;
    font-size: var(--fs-sm);
}

.internal-note-badge {
    font-size: 0.625rem;
    font-weight: 700;
    letter-spacing: 0.05em;
    text-transform: uppercase;
    background: rgba(0, 0, 0, 0.08);
    padding: 2px 8px;
    border-radius: var(--r-pill);
    color: var(--ag-note);
}

.internal-note-badge--transfer {
    background: rgba(0, 0, 0, 0.08) !important;
    color: var(--ag-warning);
}

.message.internal-note.internal-note--transfer .internal-note-content {
    background: var(--ag-warning-bg);
    border-color: var(--ag-warning-border);
}

.internal-note-body {
    font-size: var(--fs-base);
    line-height: var(--lh-base);
    white-space: pre-wrap;
    word-break: break-word;
}

.message.internal-note .message-time {
    margin-top: 4px;
    font-size: 0.6875rem;
    opacity: 0.7;
    text-align: right;
}

/* Media (imagen/video en grande) */
.chat-media-preview {
    cursor: pointer;
}

.media-modal {
    display: none;
    position: fixed;
    inset: 0;
    z-index: 9999;
}

.media-modal.is-open {
    display: block;
}

.media-modal__backdrop {
    position: absolute;
    inset: 0;
    background: rgba(0, 0, 0, 0.75);
}

.media-modal__dialog {
    position: relative;
    margin: 4vh auto;
    width: min(1100px, 94vw);
    max-height: 92vh;
    background: #0f1115;
    border: 1px solid rgba(255, 255, 255, 0.08);
    border-radius: var(--r-lg);
    box-shadow: var(--shadow-lg);
    overflow: hidden;
}

.media-modal__close {
    position: absolute;
    top: 10px;
    right: 12px;
    width: 40px;
    height: 40px;
    border: 0;
    border-radius: var(--r-md);
    background: rgba(255, 255, 255, 0.12);
    color: #fff;
    font-size: 1.6rem;
    line-height: 40px;
    cursor: pointer;
    z-index: 1;
}

.media-modal__close:hover {
    background: rgba(255, 255, 255, 0.2);
}

.media-modal__body {
    padding: 54px 16px 16px;
    display: grid;
    place-items: center;
    max-height: 92vh;
}

.media-modal__body img,
.media-modal__body video {
    max-width: 100%;
    max-height: calc(92vh - 80px);
    border-radius: var(--r-md);
    background: #000;
}

/* 6.3 Panel de información del contacto --------------------------------- */
.contact-info-panel {
    width: 0;
    min-width: 0;
    overflow: hidden;
    background: var(--color-surface);
    border-left: 1px solid var(--color-border);
    display: flex;
    flex-direction: column;
    height: 100%;
    transition: width 0.2s ease, min-width 0.2s ease;
    flex-shrink: 0;
}

.contact-info-panel.is-open {
    width: var(--info-panel-w);
    min-width: 280px;
}

.contact-info-panel__header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: var(--sp-2);
    min-height: 60px;
    padding: var(--sp-2) var(--sp-4);
    border-bottom: 1px solid var(--color-border);
    flex-shrink: 0;
}

.contact-info-panel__header h3 {
    margin: 0;
    font-size: var(--fs-md);
    font-weight: 600;
    color: var(--color-text);
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.contact-info-panel__close {
    width: 30px;
    height: 30px;
    padding: 0;
    background: none;
    border: none;
    border-radius: var(--r-sm);
    font-size: 1.25rem;
    line-height: 1;
    color: var(--color-text-muted);
    display: inline-flex;
    align-items: center;
    justify-content: center;
    flex-shrink: 0;
}

.contact-info-panel__close:hover {
    background: var(--color-hover-bg);
    color: var(--color-text);
}

.contact-info-panel__scroll {
    flex: 1;
    min-height: 0;
    overflow-y: auto;
    overflow-x: hidden;
    -webkit-overflow-scrolling: touch;
}

.contact-info-panel__profile {
    display: grid;
    grid-template-columns: 44px minmax(0, 1fr) auto;
    column-gap: var(--sp-3);
    row-gap: var(--sp-3);
    align-items: center;
    padding: var(--sp-4);
    border-bottom: 1px solid var(--color-border);
}

.contact-info-panel__avatar {
    grid-column: 1;
    grid-row: 1;
    width: 44px;
    height: 44px;
    border-radius: 50%;
    background: var(--color-primary-light);
    color: var(--color-primary);
    display: flex;
    align-items: center;
    justify-content: center;
    font-weight: 700;
    font-size: var(--fs-md);
    flex-shrink: 0;
    align-self: start;
}

/* Modo lectura: sus hijos se colocan directamente en la grilla del perfil */
.contact-info-panel__identity {
    display: contents;
}

.contact-info-panel__headline {
    grid-column: 2;
    grid-row: 1;
    min-width: 0;
    align-self: center;
}

.contact-info-panel__edit-btn {
    grid-column: 3;
    grid-row: 1;
    align-self: start;
    margin: 0;
}

.contact-info-panel__details {
    grid-column: 1 / -1;
    grid-row: 2;
    min-width: 0;
    border-top: 1px solid var(--color-border-light);
}

/* Modo edición: formulario a todo el ancho (el avatar se oculta mientras se edita) */
.contact-info-panel__identity--edit {
    display: flex;
    flex-direction: column;
    gap: var(--sp-2);
    grid-column: 1 / -1;
    grid-row: 2;
    min-width: 0;
}

.contact-info-panel__profile:has(.contact-info-panel__identity--edit[style*="flex"]) {
    grid-template-rows: 0 auto;
    row-gap: 0;
}

.contact-info-panel__profile:has(.contact-info-panel__identity--edit[style*="flex"]) .contact-info-panel__avatar {
    display: none;
}

.contact-info-field {
    margin-top: 0;
}

.contact-info-field--readonly {
    display: grid;
    grid-template-columns: minmax(84px, 34%) minmax(0, 1fr);
    column-gap: var(--sp-2);
    align-items: baseline;
    padding: 6px 0;
    border-bottom: 1px solid var(--color-border-light);
}

.contact-info-field--readonly:last-child {
    border-bottom: 0;
    padding-bottom: 0;
}

.contact-info-field--readonly label {
    margin: 0;
    line-height: var(--lh-normal);
    overflow-wrap: anywhere;
}

.contact-info-field label {
    display: block;
    font-size: 0.6875rem;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.05em;
    margin-bottom: 3px;
    color: var(--color-text-muted);
}

.contact-info-panel__input,
.contact-info-panel__select,
.contact-info-panel__notes {
    width: 100%;
    min-height: var(--ctl-h);
    border: 1px solid var(--color-border);
    border-radius: var(--r-md);
    padding: 0 var(--sp-3);
    background: var(--color-input-bg);
    color: var(--color-text);
    font-size: var(--fs-sm);
    box-sizing: border-box;
    transition: border-color 0.15s, box-shadow 0.15s;
}

.contact-info-panel__input:focus,
.contact-info-panel__select:focus,
.contact-info-panel__notes:focus {
    border-color: var(--color-primary);
    box-shadow: var(--focus-ring);
}

.contact-info-panel__readonly {
    font-size: var(--fs-sm);
    color: var(--color-text);
    padding: 0;
    line-height: var(--lh-normal);
    overflow-wrap: anywhere;
    min-width: 0;
}

.contact-info-panel__campaign-row {
    display: flex;
    gap: var(--sp-2);
    align-items: center;
}

.contact-info-panel__campaign-row .contact-info-panel__select {
    flex: 1;
    min-width: 0;
}

.contact-info-panel__edit-actions {
    display: flex;
    flex-wrap: wrap;
    gap: var(--sp-2);
    margin-top: var(--sp-1);
}

.contact-info-panel__identity--edit .contact-info-panel__save-status {
    margin-left: 0;
}

.contact-info-panel__identity--edit .contact-info-panel__save-status:empty {
    display: none;
}

.contact-info-panel__name {
    font-weight: 700;
    font-size: var(--fs-md);
    color: var(--color-text);
    line-height: var(--lh-tight);
    overflow-wrap: anywhere;
    display: -webkit-box;
    -webkit-line-clamp: 2;
    -webkit-box-orient: vertical;
    overflow: hidden;
}

.contact-info-panel__phone,
.contact-info-panel__meta {
    font-size: var(--fs-sm);
    color: var(--color-text-muted);
    margin-top: 2px;
    overflow-wrap: anywhere;
    font-variant-numeric: tabular-nums;
}

.contact-info-panel__section {
    padding: var(--sp-3) var(--sp-4);
    border-bottom: 1px solid var(--color-border);
}

.contact-info-panel__section--grouped {
    border-bottom: 0;
    padding-bottom: 0;
}

.contact-info-panel__section label {
    display: block;
    font-size: 0.6875rem;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.05em;
    margin-bottom: 6px;
    color: var(--color-text-muted);
}

.contact-info-panel__notes {
    resize: vertical;
    min-height: 72px;
    padding: var(--sp-2) var(--sp-3);
    margin-bottom: var(--sp-2);
    line-height: 1.4;
}

.contact-info-panel__save-status {
    margin-left: var(--sp-2);
    font-size: var(--fs-xs);
    color: var(--color-text-muted);
}

.contact-info-panel__save-status.is-ok { color: var(--ag-success); }
.contact-info-panel__save-status.is-err { color: var(--ag-danger); }

/* Notas internas de la conversación (historial en el panel) */
.contact-info-panel__notes-hint {
    margin: 0 0 var(--sp-2);
    font-size: var(--fs-xs);
    line-height: var(--lh-normal);
    color: var(--color-text-muted);
}

.contact-panel-notes-list {
    display: flex;
    flex-direction: column;
    gap: var(--sp-2);
    max-height: min(220px, 30vh);
    overflow-y: auto;
    margin-bottom: var(--sp-2);
    padding-right: 2px;
}

.contact-panel-notes-list:empty {
    display: none;
}

.contact-panel-note {
    background: var(--ag-note-bg);
    border: 1px solid var(--ag-note-border);
    border-radius: var(--r-md);
    padding: var(--sp-2) var(--sp-3);
    color: var(--color-text);
}

.contact-panel-note--transfer {
    background: var(--ag-warning-bg);
    border-color: var(--ag-warning-border);
}

.contact-panel-note__meta {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: var(--sp-2);
    margin-bottom: 4px;
}

.contact-panel-note__author {
    font-weight: 600;
    font-size: var(--fs-xs);
    min-width: 0;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.contact-panel-note__badge {
    flex-shrink: 0;
    font-size: 0.625rem;
    font-weight: 700;
    letter-spacing: 0.04em;
    text-transform: uppercase;
    background: rgba(0, 0, 0, 0.08);
    color: var(--ag-note);
    padding: 2px 7px;
    border-radius: var(--r-pill);
}

.contact-panel-note--transfer .contact-panel-note__badge {
    color: var(--ag-warning);
}

.contact-panel-note__body {
    font-size: var(--fs-sm);
    line-height: var(--lh-normal);
    white-space: pre-wrap;
    word-break: break-word;
}

.contact-panel-note__time {
    margin-top: 4px;
    font-size: var(--fs-xs);
    color: var(--color-text-muted);
    text-align: right;
}

.contact-info-panel__notes-actions {
    display: flex;
    align-items: center;
    gap: var(--sp-2);
    margin-top: var(--sp-2);
    flex-wrap: wrap;
}

.contact-info-panel__notes-actions .contact-info-panel__save-status {
    margin-left: 0;
}

.contact-info-panel__tabs {
    display: flex;
    gap: 2px;
    margin: var(--sp-3) var(--sp-4) 0;
    padding: 3px;
    border: 1px solid var(--color-border);
    border-radius: var(--r-md);
    background: var(--color-bg);
    position: sticky;
    top: 0;
    z-index: 1;
}

.contact-info-tab {
    flex: 1;
    height: 30px;
    background: transparent;
    border: 0;
    border-radius: calc(var(--r-md) - 2px);
    padding: 0;
    cursor: pointer;
    color: var(--color-text-muted);
    display: inline-flex;
    align-items: center;
    justify-content: center;
    font-size: var(--fs-sm);
    transition: background-color 0.15s, color 0.15s, box-shadow 0.15s;
}

.contact-info-tab:hover {
    color: var(--color-text);
}

.contact-info-tab:focus-visible {
    outline: none;
    box-shadow: var(--focus-ring);
}

.contact-info-tab.is-active {
    background: var(--color-surface);
    color: var(--color-primary);
    box-shadow: var(--shadow-sm);
}

.contact-info-panel__tab-body {
    padding: var(--sp-3) var(--sp-4) var(--sp-4);
}

.contact-info-tab-pane { display: none; }
.contact-info-tab-pane.is-active { display: block; }

.contact-info-empty {
    color: var(--color-text-muted);
    font-size: var(--fs-sm);
    text-align: center;
    padding: var(--sp-5) var(--sp-2);
}

.contact-history-item {
    display: block;
    width: 100%;
    text-align: left;
    background: var(--color-surface);
    border: 1px solid var(--color-border);
    border-radius: var(--r-md);
    padding: var(--sp-2) var(--sp-3);
    margin-bottom: var(--sp-2);
    cursor: pointer;
    color: var(--color-text);
    transition: border-color 0.15s, background-color 0.15s;
}

.contact-history-item:hover {
    background: var(--color-hover-bg);
}

.contact-history-item.is-current {
    border-color: var(--color-primary);
    background: var(--color-primary-subtle);
}

.contact-history-item__top {
    display: flex;
    justify-content: space-between;
    gap: 8px;
    font-size: var(--fs-xs);
    color: var(--color-text-muted);
    margin-bottom: 3px;
}

.contact-history-item__status { font-weight: 600; text-transform: uppercase; letter-spacing: 0.03em; }
.contact-history-item__preview { font-size: var(--fs-sm); overflow-wrap: anywhere; }
.contact-history-item__agent { font-size: var(--fs-xs); color: var(--color-text-muted); margin-top: 3px; }

.contact-media-grid {
    display: grid;
    grid-template-columns: repeat(3, minmax(0, 1fr));
    gap: 6px;
}

.contact-media-thumb {
    aspect-ratio: 1;
    border-radius: var(--r-md);
    overflow: hidden;
    background: var(--color-bg);
    display: flex;
    align-items: center;
    justify-content: center;
    color: var(--color-text-muted);
    border: 1px solid var(--color-border);
}

.contact-media-thumb img {
    width: 100%;
    height: 100%;
    object-fit: cover;
}

.contact-doc-item__name,
.contact-link-item__url {
    flex: 1;
    min-width: 0;
    overflow-wrap: anywhere;
}

.contact-doc-item__time,
.contact-link-item__time {
    flex-shrink: 0;
    font-size: var(--fs-xs);
    color: var(--color-text-muted);
}

.contact-doc-item,
.contact-link-item {
    display: flex;
    align-items: center;
    gap: 8px;
    padding: var(--sp-2) var(--sp-3);
    margin-bottom: 6px;
    border-radius: var(--r-md);
    border: 1px solid var(--color-border);
    text-decoration: none;
    color: var(--color-primary);
    font-size: var(--fs-sm);
    word-break: break-all;
    transition: background-color 0.15s;
}

.contact-doc-item:hover,
.contact-link-item:hover {
    background: var(--color-hover-bg);
}

.contact-panel-reminder__when {
    font-weight: 600;
    font-size: var(--fs-sm);
    margin-bottom: 4px;
}

.contact-panel-reminder__note {
    font-size: var(--fs-sm);
    color: var(--color-text-muted);
    margin-bottom: 6px;
    white-space: pre-wrap;
}

/* --------------------------------------------------------------------------
   7. Llamadas
   -------------------------------------------------------------------------- */
.calls-interface {
    padding: clamp(12px, 2vw, 24px);
    background: var(--color-bg);
    overflow-y: auto;
}

.calls-grid {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: var(--sp-4);
    max-width: 440px;
    margin: 0 auto;
}

.call-card {
    background: var(--color-surface);
    color: var(--color-text);
    padding: var(--sp-5);
    border-radius: var(--r-lg);
    box-shadow: none;
    border: 1px solid var(--color-border);
    border-left: 1px solid var(--color-border);
    min-width: 0;
}

.call-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    gap: var(--sp-2);
    margin-bottom: var(--sp-4);
}

.call-header h3 {
    color: var(--color-text);
    margin: 0;
    font-size: var(--fs-md);
    font-weight: 600;
    min-width: 0;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.call-status {
    padding: 3px 10px;
    border-radius: var(--r-pill);
    font-size: var(--fs-xs);
    font-weight: 600;
    white-space: nowrap;
    flex-shrink: 0;
}

.status-incoming {
    background: var(--ag-warning-bg);
    color: var(--ag-warning);
}

.status-ongoing {
    background: var(--ag-success-bg);
    color: var(--ag-success);
}

.status-completed {
    background: var(--ag-info-bg);
    color: var(--ag-info);
}

.call-info h3 {
    color: var(--color-primary);
    margin-bottom: var(--sp-2);
}

.call-info p {
    color: var(--color-text-muted);
    margin-bottom: 4px;
}

.call-actions {
    display: flex;
    gap: var(--sp-2);
    margin-top: var(--sp-4);
}

.call-btn {
    padding: var(--sp-2) var(--sp-4);
    border: none;
    border-radius: var(--r-md);
    cursor: pointer;
    font-size: var(--fs-sm);
    font-weight: 600;
    color: #fff;
    transition: opacity 0.15s, transform 0.1s;
}

.call-btn:hover {
    opacity: 0.92;
    transform: none;
}

.answer-btn {
    background: var(--ag-success);
    color: #fff;
}

.hangup-btn {
    background: var(--ag-danger);
    color: #fff;
}

.transfer-btn {
    background: var(--ag-warning-bg);
    color: var(--ag-warning);
}

/* Marcador SIP */
.dialer-card {
    background: var(--color-surface);
    color: var(--color-text);
    border-radius: var(--r-lg);
    box-shadow: none;
}

.dialer-container {
    padding: var(--sp-2) 0 0;
    display: flex;
    flex-direction: column;
    gap: var(--sp-4);
    align-items: center;
}

.dialer-number-wrap {
    width: 100%;
    max-width: 300px;
}

#dialNumber {
    width: 100%;
    height: 48px;
    padding: 0 var(--sp-3);
    font-size: var(--fs-xl);
    font-weight: 600;
    letter-spacing: 0.04em;
    text-align: center;
    border: 1px solid var(--color-input-border);
    border-radius: var(--r-md);
    background: var(--color-input-bg);
    color: var(--color-text);
    outline: none;
    font-variant-numeric: tabular-nums;
}

#dialNumber:focus {
    border-color: var(--color-primary);
    box-shadow: var(--focus-ring);
}

.dialpad {
    display: grid;
    grid-template-columns: repeat(3, 1fr);
    gap: var(--sp-2);
    width: 100%;
    max-width: 232px;
}

.dialpad-btn {
    width: 100%;
    aspect-ratio: 1;
    height: auto;
    padding: 0;
    font-size: var(--fs-lg);
    font-weight: 500;
    background: var(--color-bg);
    color: var(--color-text);
    border: 1px solid var(--color-border);
    border-radius: 50%;
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    transition: background 0.12s, transform 0.1s;
    font-variant-numeric: tabular-nums;
}

.dialpad-btn:hover {
    background: var(--color-hover-bg);
}

.dialpad button:active,
.dialpad-btn:active {
    background-color: var(--color-hover-bg) !important;
    transform: scale(0.96);
}

.dialer-actions {
    display: flex;
    gap: var(--sp-5);
    margin-top: var(--sp-1);
}

.dialer-actions .call-btn {
    width: 56px;
    height: 56px;
    padding: 0;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
}

.dialer-actions .call-btn i {
    font-size: 1.25rem;
}

.dialer-actions .hangup-btn i {
    transform: rotate(-135deg);
}

.active-call-card .call-info {
    padding: 0;
}

.active-call-card .call-info-row {
    display: flex;
    justify-content: space-between;
    align-items: center;
    gap: var(--sp-3);
    flex-wrap: wrap;
    margin-bottom: 0;
}

.active-call-card .call-meta {
    margin: 4px 0;
    color: var(--color-text-muted);
    font-size: var(--fs-sm);
}

.active-call-card .call-meta--success {
    color: var(--ag-success);
    font-size: var(--fs-lg);
    font-weight: 700;
    font-variant-numeric: tabular-nums;
}

.active-call-card .call-meta--danger {
    color: var(--ag-danger);
}

/* --------------------------------------------------------------------------
   8. Contactos
   -------------------------------------------------------------------------- */
.contacts-interface {
    padding: clamp(12px, 2vw, 24px);
    background: var(--color-bg);
    overflow-y: auto;
}

.contacts-container {
    max-width: var(--content-max);
    margin: 0 auto;
    background: var(--color-surface);
    border-radius: var(--r-lg);
    box-shadow: none;
    border: 1px solid var(--color-border);
    overflow: hidden;
}

.contacts-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    gap: var(--sp-3);
    flex-wrap: wrap;
    padding: var(--sp-4) var(--sp-5);
    background: var(--color-surface);
    color: var(--color-text);
    border-bottom: 1px solid var(--color-border-light);
}

.contacts-header h3 {
    margin: 0;
    font-size: var(--fs-xl);
    font-weight: 700;
    letter-spacing: -0.01em;
    color: var(--color-text);
}

.contacts-actions {
    display: flex;
    gap: var(--sp-2);
    align-items: center;
    flex-wrap: wrap;
}

.contacts-actions .btn {
    height: var(--ctl-h);
    padding: 0 var(--sp-3);
    border-radius: var(--r-md);
    font-size: var(--fs-sm);
    font-weight: 600;
    transition: background-color 0.15s, border-color 0.15s, color 0.15s;
    display: inline-flex;
    align-items: center;
    gap: 6px;
}

.contacts-actions .btn-primary {
    background: var(--color-primary);
    color: #fff;
    border-color: transparent;
}

.contacts-actions .btn-primary:hover {
    background: var(--color-primary-hover);
    transform: none;
    box-shadow: none;
}

.contacts-actions .btn-secondary {
    background: var(--color-surface);
    color: var(--color-text-secondary);
    border: 1px solid var(--color-border);
}

.contacts-actions .btn-secondary:hover {
    background: var(--color-hover-bg);
    transform: none;
    box-shadow: none;
}

.view-toggle-container {
    display: inline-flex;
    align-items: center;
    gap: 0;
    margin-right: var(--sp-1);
    padding: 2px;
    border: 1px solid var(--color-border);
    border-radius: var(--r-md);
    background: var(--color-bg);
}

.view-toggle-container .btn-sm {
    width: 32px;
    height: 30px;
    padding: 0;
    border: none;
    border-radius: 6px;
    background: transparent;
    cursor: pointer;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    transition: background-color 0.15s;
}

.view-toggle-container .btn-sm i {
    font-size: 0.9rem;
    color: var(--color-text-muted);
}

.view-toggle-container .btn-sm:hover {
    opacity: 1;
    transform: none;
    background: var(--color-hover-bg);
}

.view-toggle-container .btn-sm.active {
    background: var(--color-surface);
    box-shadow: var(--shadow-sm);
}

.view-toggle-container .btn-sm.active i {
    color: var(--color-primary);
}

.contacts-search {
    position: relative;
    padding: var(--sp-3) var(--sp-5);
    border-bottom: 1px solid var(--color-border-light);
    background: var(--color-surface);
}

.contacts-search__icon {
    position: absolute;
    left: calc(var(--sp-5) + 13px);
    top: 50%;
    transform: translateY(-50%);
    font-size: 0.85rem;
    color: var(--color-text-muted);
    pointer-events: none;
}

.contacts-search input {
    width: 100%;
    height: var(--ctl-h-lg);
    padding: 0 var(--sp-3) 0 36px;
    border: 1px solid var(--color-input-border);
    border-radius: var(--r-md);
    font-size: var(--fs-base);
    outline: none;
    transition: border-color 0.15s, box-shadow 0.15s;
    background: var(--color-input-bg);
    color: var(--color-text);
}

.contacts-search input:focus {
    border-color: var(--color-primary);
    box-shadow: var(--focus-ring);
}

/* Vista de lista */
.contacts-list-container {
    background: var(--color-surface);
    border-radius: 0;
    padding: 0;
    box-shadow: none;
    overflow-x: auto;
    max-height: none;
}

.contacts-list-table-wrapper {
    width: 100%;
    overflow-x: auto;
}

.contacts-list-table {
    width: 100%;
    min-width: 640px;
    border-collapse: collapse;
    background: var(--color-surface);
    font-size: var(--fs-sm);
}

.contacts-list-table thead {
    background: var(--color-bg);
    position: sticky;
    top: 0;
    z-index: 1;
}

.contacts-list-table thead th {
    padding: var(--sp-2) var(--sp-4);
    text-align: left;
    font-size: 0.6875rem;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.05em;
    color: var(--color-text-muted);
    border-bottom: 1px solid var(--color-border);
    white-space: nowrap;
}

.contacts-list-table tbody td {
    padding: var(--sp-2) var(--sp-4);
    border-bottom: 1px solid var(--color-border-light);
    vertical-align: middle;
    color: var(--color-text);
}

.contacts-list-table tbody tr {
    transition: background-color 0.15s;
}

.contacts-list-table tbody tr:hover {
    background: var(--color-hover-bg);
}

.contact-avatar-small {
    width: 32px;
    height: 32px;
    border-radius: 50%;
    background: var(--color-primary-light) !important;
    color: var(--color-primary) !important;
    display: flex;
    align-items: center;
    justify-content: center;
    font-weight: 700;
    font-size: var(--fs-sm);
    flex-shrink: 0;
}

/* Vista de tarjetas */
.contacts-grid {
    padding: var(--sp-5);
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(min(100%, 260px), 1fr));
    gap: var(--sp-4);
    max-height: none;
    overflow: visible;
}

.contact-card {
    background: var(--color-surface);
    border: 1px solid var(--color-border);
    border-radius: var(--r-lg);
    padding: var(--sp-4);
    transition: border-color 0.15s, box-shadow 0.15s;
    position: relative;
    color: var(--color-text);
    display: flex;
    flex-direction: column;
    min-width: 0;
}

.contact-card:hover {
    box-shadow: var(--shadow-sm);
    border-color: var(--color-primary);
    transform: none;
}

.contact-header {
    display: flex;
    justify-content: space-between;
    align-items: flex-start;
    margin-bottom: var(--sp-3);
    flex: 1;
}

.contact-info {
    flex: 1;
    min-width: 0;
}

.contact-avatar {
    width: 44px;
    height: 44px;
    background: var(--color-primary-light);
    color: var(--color-primary);
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    font-weight: 700;
    font-size: var(--fs-base);
    margin-bottom: var(--sp-3);
}

.contact-name {
    font-size: var(--fs-md);
    font-weight: 600;
    color: var(--color-text);
    margin-bottom: 2px;
    overflow-wrap: anywhere;
    padding-right: 32px;
}

.contact-phone,
.contact-email {
    color: var(--color-text-muted);
    font-size: var(--fs-sm);
    margin-bottom: 2px;
    overflow-wrap: anywhere;
}

.contact-company {
    color: var(--color-text-secondary);
    font-size: var(--fs-sm);
    font-weight: 500;
    margin-bottom: var(--sp-2);
    overflow-wrap: anywhere;
}

.contact-notes {
    color: var(--color-text-muted);
    font-size: var(--fs-xs);
    font-style: normal;
    margin: var(--sp-2) 0 0;
    max-height: 2.8em;
    line-height: 1.4;
    overflow: hidden;
    display: -webkit-box;
    -webkit-line-clamp: 2;
    -webkit-box-orient: vertical;
}

.contact-state-badge {
    display: inline-block;
    padding: 2px 9px;
    color: #fff;
    border-radius: var(--r-pill);
    font-size: 0.6875rem;
    margin-top: var(--sp-1);
    font-weight: 600;
}

.contact-state-badge--new {
    background: var(--ag-success-bg);
    color: var(--ag-success);
}

.contact-state-badge--default {
    background: var(--color-primary-light);
    color: var(--color-primary);
}

.contact-actions {
    display: flex;
    gap: var(--sp-2);
    flex-wrap: wrap;
    margin-top: auto;
}

.contact-btn {
    flex: 1 1 110px;
    min-width: 0;
    height: var(--ctl-h-sm);
    padding: 0 var(--sp-2);
    border: 1px solid var(--color-border);
    border-radius: var(--r-md);
    cursor: pointer;
    font-size: var(--fs-xs);
    font-weight: 600;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
    transition: background-color 0.15s, color 0.15s, border-color 0.15s;
}

.chat-btn {
    background: var(--color-primary);
    color: #fff;
    border-color: transparent;
}

.chat-btn:hover {
    background: var(--color-primary-hover);
}

.contact-actions .call-btn {
    background: var(--color-surface);
    color: var(--color-text-secondary);
}

.contact-actions .call-btn:hover {
    background: var(--color-hover-bg);
    color: var(--color-text);
    opacity: 1;
}

.edit-btn {
    background: var(--color-surface);
    color: var(--color-text-secondary);
}

.edit-btn:hover {
    background: var(--color-hover-bg);
}

.contact-edit-btn {
    position: absolute;
    top: var(--sp-3);
    right: var(--sp-3);
    width: 30px;
    height: 30px;
    padding: 0;
    background: none;
    border: none;
    border-radius: var(--r-sm);
    color: var(--color-text-muted);
    cursor: pointer;
    font-size: 0.9rem;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    transition: background-color 0.15s, color 0.15s;
}

.contact-edit-btn:hover {
    background: var(--color-hover-bg);
    color: var(--color-primary);
}

.no-contacts {
    grid-column: 1 / -1;
    text-align: center;
    padding: var(--sp-10) var(--sp-5);
    color: var(--color-text-muted);
}

.no-contacts-icon {
    font-size: 2.5rem;
    margin-bottom: var(--sp-3);
    opacity: 0.5;
}

.no-contacts h3 {
    margin-bottom: var(--sp-2);
    color: var(--color-text);
    font-size: var(--fs-lg);
}

.no-contacts p {
    margin-bottom: var(--sp-4);
    font-size: var(--fs-sm);
}

/* --------------------------------------------------------------------------
   9. Modales
   -------------------------------------------------------------------------- */
.modal {
    display: none;
    position: fixed;
    inset: 0;
    z-index: 1000;
    width: 100%;
    height: 100%;
    background-color: var(--color-modal-overlay);
    overflow-y: auto;
    padding: clamp(12px, 4vh, 40px) var(--sp-3);
    align-items: flex-start;
    justify-content: center;
    box-sizing: border-box;
}

.modal .modal-content {
    background-color: var(--color-surface);
    color: var(--color-text);
    margin: 0 auto;
    padding: 0;
    border-radius: var(--r-lg);
    width: 100%;
    max-width: 520px;
    max-height: calc(100vh - 2 * clamp(12px, 4vh, 40px));
    max-height: calc(100dvh - 2 * clamp(12px, 4vh, 40px));
    overflow-y: auto;
    box-shadow: var(--shadow-lg);
    border: 1px solid var(--color-border-light);
    animation: modalFadeIn 0.18s ease-out;
    box-sizing: border-box;
}

.modal .modal-content--sm {
    max-width: 440px;
}

.modal .modal-content--md {
    max-width: 560px;
}

@keyframes modalFadeIn {
    from { opacity: 0; transform: translateY(-8px); }
    to { opacity: 1; transform: translateY(0); }
}

.modal .modal-header {
    position: sticky;
    top: 0;
    z-index: 2;
    background: var(--color-surface);
    color: var(--color-text);
    padding: var(--sp-4) var(--sp-5);
    margin: 0;
    border-bottom: 1px solid var(--color-border);
    border-radius: var(--r-lg) var(--r-lg) 0 0;
    display: flex;
    justify-content: space-between;
    align-items: center;
    gap: var(--sp-3);
}

.modal .modal-header h3 {
    margin: 0;
    font-size: var(--fs-md);
    font-weight: 600;
    color: var(--color-text);
    display: flex;
    align-items: center;
    gap: 8px;
    min-width: 0;
    overflow-wrap: anywhere;
}

.modal .modal-header h3 i {
    color: var(--color-primary);
    font-size: 0.95em;
}

.modal .close-modal {
    background: none;
    border: none;
    color: var(--color-text-muted);
    font-size: 1.35rem;
    cursor: pointer;
    padding: 0;
    width: 32px;
    height: 32px;
    display: flex;
    align-items: center;
    justify-content: center;
    border-radius: var(--r-md);
    flex-shrink: 0;
    line-height: 1;
    transition: background-color 0.15s, color 0.15s;
}

.modal .close-modal:hover {
    background: var(--color-hover-bg);
    color: var(--color-text);
}

.modal .modal-body {
    padding: var(--sp-5);
}

.modal .modal-body > p:first-child {
    margin-top: 0;
}

.modal-summary {
    margin: 0 0 var(--sp-3);
    color: var(--color-text-secondary);
    font-size: var(--fs-base);
    line-height: var(--lh-base);
}

.modal .form-group {
    margin-bottom: var(--sp-4);
    padding: 0 var(--sp-5);
    text-align: left;
}

.modal .modal-header + .form-group,
.modal .modal-header + input[type="hidden"] + .form-group {
    padding-top: var(--sp-5);
}

.modal .modal-body .form-group {
    padding: 0;
}

.modal .modal-body .form-group:last-child {
    margin-bottom: 0;
}

.modal .form-group label {
    display: block;
    margin-bottom: 6px;
    font-size: var(--fs-sm);
    font-weight: 600;
    color: var(--color-text-secondary);
}

.modal .form-group input:not([type="radio"]):not([type="checkbox"]),
.modal .form-group textarea,
.modal .form-group select {
    width: 100%;
    min-height: var(--ctl-h-lg);
    padding: 0 var(--sp-3);
    border: 1px solid var(--color-input-border);
    border-radius: var(--r-md);
    font-size: var(--fs-base);
    outline: none;
    transition: border-color 0.15s, box-shadow 0.15s;
    box-sizing: border-box;
    background: var(--color-input-bg);
    color: var(--color-text);
}

.modal .form-group textarea {
    padding: var(--sp-2) var(--sp-3);
    resize: vertical;
    min-height: 84px;
    line-height: var(--lh-base);
}

.modal .form-group input:focus,
.modal .form-group textarea:focus,
.modal .form-group select:focus {
    border-color: var(--color-primary);
    box-shadow: var(--focus-ring);
}

.modal .form-group input[readonly] {
    background: var(--color-bg);
    color: var(--color-text-muted);
}

.modal .form-group .form-control + .form-control {
    margin-top: var(--sp-2);
}

.modal .modal-actions {
    position: sticky;
    bottom: 0;
    z-index: 2;
    padding: var(--sp-3) var(--sp-5);
    display: flex;
    gap: var(--sp-2);
    justify-content: flex-end;
    flex-wrap: wrap;
    border-top: 1px solid var(--color-border);
    background: var(--color-surface-elevated);
    border-radius: 0 0 var(--r-lg) var(--r-lg);
}

.modal .modal-actions .btn {
    height: var(--ctl-h);
    padding: 0 var(--sp-4);
    font-size: var(--fs-sm);
}

/* Plantilla de cierre (radios) */
.closing-templates-list {
    display: flex;
    flex-direction: column;
    gap: var(--sp-2);
    max-height: 220px;
    overflow-y: auto;
    padding: 2px 0;
}

#closingTemplatesList label {
    background: var(--color-bg) !important;
    border-color: var(--color-border) !important;
    border-radius: var(--r-md) !important;
    color: var(--color-text);
    transition: border-color 0.15s, background-color 0.15s;
}

#closingTemplatesList label:hover {
    border-color: var(--color-primary) !important;
}

#closingTemplatesList label[style*="238, 244, 255"] {
    background: var(--color-primary-subtle) !important;
    border-color: var(--color-primary) !important;
}

#closingTemplatesList input[type="radio"] {
    width: auto;
    max-width: none;
    padding: 0;
    margin: 3px 0 0 0;
    flex-shrink: 0;
    border: none;
    box-sizing: content-box;
    accent-color: var(--color-primary);
}

#closingTemplatesList label .closing-template-text {
    flex: 1;
    min-width: 0;
}

#closingTemplatesList .closing-template-text > div:first-child {
    color: var(--color-primary) !important;
}

#closingTemplatesList .closing-template-text > div:not(:first-child) {
    color: var(--color-text-muted) !important;
}

.closing-template-preview {
    margin-top: var(--sp-2);
    padding: var(--sp-2) var(--sp-3);
    background: var(--color-primary-subtle);
    border-left: 3px solid var(--color-primary);
    border-radius: var(--r-sm);
    font-size: var(--fs-sm);
    color: var(--color-text);
    white-space: pre-wrap;
    overflow-wrap: anywhere;
}

.save-contact-on-close .checkbox-option {
    margin-bottom: var(--sp-2) !important;
}

/* Plantillas y documentos */
.modal .template-docs-modal-content {
    max-width: 640px;
}

.template-docs-tabs {
    display: flex;
    gap: var(--sp-1);
    padding: var(--sp-3) var(--sp-5) 0;
    border-bottom: 1px solid var(--color-border);
}

.template-docs-tab {
    flex: 1;
    background: transparent;
    border: none;
    border-bottom: 2px solid transparent;
    margin-bottom: -1px;
    border-radius: 0;
    padding: var(--sp-2) var(--sp-3);
    cursor: pointer;
    color: var(--color-text-muted);
    font-weight: 600;
    font-size: var(--fs-sm);
    transition: color 0.15s, border-color 0.15s;
}

.template-docs-tab:hover {
    color: var(--color-text);
}

.template-docs-tab.is-active {
    background: transparent;
    border-color: var(--color-primary);
    color: var(--color-primary);
}

.template-docs-pane {
    display: none;
}

.template-docs-pane.is-active {
    display: block;
}

.template-docs-scroll {
    max-height: min(400px, 55vh);
    overflow-y: auto;
    padding: var(--sp-4) var(--sp-5);
}

.template-docs-list {
    display: grid;
    gap: var(--sp-2);
}

/* Tarjetas de plantilla / documento (markup generado por agente.js) */
#templatesList > div,
.agent-template-card,
.shared-doc-card {
    display: block;
    width: 100%;
    background: var(--color-surface) !important;
    border: 1px solid var(--color-border) !important;
    border-radius: var(--r-md) !important;
    padding: var(--sp-3) var(--sp-4) !important;
    color: var(--color-text);
    text-align: left;
    font: inherit;
    cursor: pointer;
    transition: border-color 0.15s, background-color 0.15s !important;
}

#templatesList > div:hover,
.agent-template-card:hover,
.shared-doc-card:hover {
    border-color: var(--color-primary) !important;
    background: var(--color-hover-bg) !important;
    box-shadow: none !important;
    transform: none !important;
}

.agent-template-card:focus-visible,
.shared-doc-card:focus-visible {
    outline: none;
    box-shadow: var(--focus-ring) !important;
}

.agent-template-card--meta {
    border-color: var(--ag-teal-border) !important;
}

.agent-template-card__head {
    display: flex;
    justify-content: space-between;
    align-items: center;
    gap: var(--sp-2);
    margin-bottom: var(--sp-1);
}

.agent-template-card__title {
    font-weight: 600;
    font-size: var(--fs-base);
    color: var(--color-text);
    min-width: 0;
    overflow-wrap: anywhere;
}

.agent-template-card__badge {
    flex-shrink: 0;
    padding: 2px 8px;
    border-radius: var(--r-pill);
    font-size: 0.6875rem;
    font-weight: 600;
    background: var(--color-text-muted);
    color: #fff;
}

.agent-template-card__badge--meta {
    background: var(--ag-teal) !important;
}

.agent-template-card__meta {
    color: var(--color-text-muted);
    font-size: var(--fs-xs);
    margin-bottom: var(--sp-1);
}

.agent-template-card__preview {
    color: var(--color-text-secondary);
    font-size: var(--fs-sm);
    line-height: var(--lh-normal);
}

.shared-doc-card__row {
    display: flex;
    align-items: center;
    gap: var(--sp-3);
}

.shared-doc-card__icon {
    color: var(--ag-teal);
    font-size: 1.5rem;
    flex-shrink: 0;
}

.shared-doc-card__send {
    color: var(--color-text-muted);
    font-size: var(--fs-sm);
    flex-shrink: 0;
}

.shared-doc-card__body {
    flex: 1;
    min-width: 0;
}

.shared-doc-card__title {
    font-weight: 600;
    font-size: var(--fs-base);
    color: var(--color-text);
    overflow-wrap: anywhere;
}

.shared-doc-card__meta {
    color: var(--color-text-muted);
    font-size: var(--fs-xs);
}

#templatesList > div > div:first-child > div:first-child {
    color: var(--color-text) !important;
    font-size: var(--fs-base) !important;
}

#templatesList > div > div:not(:first-child) {
    color: var(--color-text-muted) !important;
    font-size: var(--fs-sm) !important;
}

/* Audio preview */
.audio-preview-body {
    text-align: center;
}

.audio-preview-player {
    display: flex;
    flex-direction: column;
    align-items: center;
    gap: var(--sp-3);
}

#audioPreviewPlayer {
    width: 100%;
    max-width: 400px;
    border-radius: var(--r-md);
    outline: none;
}

.audio-preview-meta {
    display: flex;
    align-items: center;
    gap: 8px;
    color: var(--color-text-muted);
    font-size: var(--fs-sm);
}

#audioPreviewDuration {
    font-weight: 600;
    color: var(--color-text);
    font-variant-numeric: tabular-nums;
}

/* Ayuda notificaciones */
.modal--notifications-help {
    z-index: 10060;
}

.notifications-help-modal {
    max-width: 520px;
}

.notifications-help-intro {
    margin: 0 0 var(--sp-3);
    color: var(--color-text-secondary);
    line-height: 1.5;
    font-size: var(--fs-base);
}

.notifications-help-steps {
    margin: 0 0 var(--sp-3) 1.2em;
    padding: 0;
    color: var(--color-text);
    line-height: 1.55;
    font-size: var(--fs-sm);
}

.notifications-help-steps li {
    margin-bottom: var(--sp-2);
}

.notifications-help-note {
    margin: 0;
    padding: var(--sp-2) var(--sp-3);
    background: var(--color-bg);
    border-radius: var(--r-md);
    font-size: var(--fs-xs);
    color: var(--color-text-muted);
    line-height: 1.45;
}

/* Iniciar chat desde contacto */
#startChatFromContactModal {
    z-index: 10050;
}

.modal .modal-content--start-chat {
    max-width: 460px;
    overflow: hidden;
    border-radius: var(--r-lg);
}

.modal .modal-header.modal-header--start-chat {
    align-items: flex-start;
}

.modal .modal-header.modal-header--start-chat h3 {
    display: block;
}

.modal-header-sub {
    margin: 4px 0 0 0;
    font-size: var(--fs-xs);
    color: var(--color-text-muted);
    font-weight: 400;
}

.start-chat-body {
    padding: var(--sp-5) var(--sp-5) var(--sp-3);
    background: var(--color-surface);
}

.start-chat-contact-chip {
    display: inline-flex;
    align-items: center;
    gap: 8px;
    padding: 6px 12px;
    margin-bottom: var(--sp-4);
    background: var(--color-bg);
    border: 1px solid var(--color-border);
    border-radius: var(--r-pill);
    font-size: var(--fs-sm);
    font-weight: 600;
    color: var(--color-text);
    max-width: 100%;
    word-break: break-word;
}

.start-chat-field {
    margin-bottom: var(--sp-4);
}

.start-chat-label {
    display: block;
    font-size: var(--fs-sm);
    font-weight: 600;
    color: var(--color-text-secondary);
    margin-bottom: 6px;
}

.start-chat-select {
    width: 100%;
    min-height: var(--ctl-h-lg);
    padding: 0 var(--sp-3);
    border: 1px solid var(--color-input-border);
    border-radius: var(--r-md);
    font-size: var(--fs-base);
    background: var(--color-input-bg);
    color: var(--color-text);
    transition: border-color 0.15s, box-shadow 0.15s;
    box-sizing: border-box;
}

.start-chat-select:focus {
    outline: none;
    border-color: var(--color-primary);
    box-shadow: var(--focus-ring);
}

.start-chat-hint {
    margin: 6px 0 0 0;
    font-size: var(--fs-xs);
    color: var(--color-text-muted);
    line-height: 1.45;
}

.start-chat-hint--muted {
    opacity: 0.85;
}

.start-chat-template-panel {
    margin-top: var(--sp-1);
    padding: var(--sp-4);
    background: var(--ag-teal-bg);
    border: 1px solid var(--ag-teal-border);
    border-radius: var(--r-lg);
}

.start-chat-template-panel__head {
    display: flex;
    align-items: center;
    gap: var(--sp-2);
    margin-bottom: 6px;
}

.start-chat-badge-meta {
    display: inline-block;
    padding: 2px 8px;
    border-radius: var(--r-pill);
    font-size: 0.625rem;
    font-weight: 700;
    letter-spacing: 0.06em;
    text-transform: uppercase;
    background: var(--ag-teal);
    color: #fff;
}

.start-chat-template-title {
    font-weight: 600;
    font-size: var(--fs-base);
    color: var(--color-text);
}

.start-chat-template-desc {
    margin: 0 0 var(--sp-3) 0;
    font-size: var(--fs-sm);
    color: var(--color-text-muted);
    line-height: 1.45;
}

.start-chat-template-fields {
    display: block;
}

.start-chat-template-vars {
    margin-top: var(--sp-2);
}

.start-chat-template-vars .form-group {
    margin-bottom: var(--sp-2);
    padding: 0;
}

.modal .modal-actions--start-chat {
    gap: var(--sp-2);
}

.btn--start-chat-confirm {
    min-width: 130px;
}

/* Recordatorio de conversación ------------------------------------------ */
#reminderModal {
    display: none;
    align-items: flex-start;
    justify-content: center;
    z-index: 3000;
}

.modal .modal-content.reminder-modal-content {
    width: 100%;
    max-width: 960px;
    display: flex;
    flex-direction: column;
    overflow-x: hidden;
    overflow-y: auto;
    padding: 0;
}

#reminderModal .reminder-modal-body {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: var(--sp-4) var(--sp-8);
    padding: var(--sp-5);
    box-sizing: border-box;
}

#reminderModal .reminder-modal-col {
    min-width: 0;
    display: flex;
    flex-direction: column;
}

#reminderModal .reminder-modal-col .form-group {
    margin-bottom: var(--sp-4);
    padding: 0;
}

#reminderModal .reminder-modal-col .form-group:last-child {
    margin-bottom: 0;
}

#reminderModal .reminder-modal-col .form-control,
#reminderModal .reminder-modal-col input[type="datetime-local"],
#reminderModal .reminder-modal-col input[type="text"],
#reminderModal .reminder-modal-col select,
#reminderModal .reminder-modal-col textarea {
    width: 100%;
    max-width: 100%;
    box-sizing: border-box;
}

#reminderModal .reminder-modal-col input[type="datetime-local"] {
    min-width: 0;
    font-size: var(--fs-base);
}

#reminderModal #reminderInternalNote {
    min-height: 88px;
}

#reminderModal #reminderMessageBody {
    min-height: 132px;
}

#reminderModal .reminder-modal-col label {
    display: block;
    font-size: var(--fs-sm);
    font-weight: 600;
    margin-bottom: 6px;
    color: var(--color-text-secondary);
}

#reminderModal .reminder-switch-row {
    display: flex;
    justify-content: space-between;
    align-items: center;
    gap: var(--sp-4);
    padding: var(--sp-3) var(--sp-4);
    border: 1px solid var(--color-border);
    border-radius: var(--r-md);
    background: var(--color-bg);
}

#reminderModal .reminder-switch-row .switch {
    position: relative;
    display: inline-block;
    width: 38px;
    height: 22px;
    flex-shrink: 0;
}

#reminderModal .reminder-switch-row .switch input {
    opacity: 0;
    width: 0 !important;
    height: 0 !important;
    min-height: 0 !important;
    max-width: none !important;
    margin: 0;
    padding: 0;
    position: absolute;
}

#reminderModal .reminder-switch-row .slider {
    position: absolute;
    cursor: pointer;
    inset: 0;
    background-color: #c8ced6;
    transition: 0.2s;
    border-radius: var(--r-pill);
}

#reminderModal .reminder-switch-row .slider:before {
    position: absolute;
    content: "";
    height: 18px;
    width: 18px;
    left: 2px;
    top: 2px;
    background-color: #fff;
    transition: 0.2s;
    border-radius: 50%;
    box-shadow: 0 1px 2px rgba(0, 0, 0, 0.25);
}

#reminderModal .reminder-switch-row input:checked + .slider {
    background-color: var(--color-primary);
}

#reminderModal .reminder-switch-row input:checked + .slider:before {
    transform: translateX(16px);
}

#reminderModal .reminder-switch-title { font-weight: 600; font-size: var(--fs-base); }
#reminderModal .reminder-switch-hint { font-size: var(--fs-xs); color: var(--color-text-muted); margin-top: 2px; }

#reminderModal .reminder-tags-list {
    display: flex;
    flex-wrap: wrap;
    gap: var(--sp-2) var(--sp-3);
    max-height: none;
    overflow: visible;
    padding: var(--sp-2) var(--sp-3);
    border: 1px solid var(--color-border);
    border-radius: var(--r-md);
    min-height: 44px;
    background: var(--color-input-bg);
}

#reminderModal .reminder-tag-chip {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    font-size: var(--fs-sm);
    font-weight: 400;
    cursor: pointer;
    margin: 0;
    color: var(--color-text);
}

#reminderModal .reminder-tag-chip input[type="checkbox"] {
    width: auto !important;
    min-height: 0 !important;
    max-width: none !important;
    margin: 0;
    padding: 0;
    flex-shrink: 0;
    accent-color: var(--color-primary);
}

#reminderModal .reminder-preview-bubble {
    background: #dcf8c6;
    border-radius: var(--r-lg);
    padding: var(--sp-3) var(--sp-4);
    min-height: 80px;
    white-space: pre-wrap;
    word-break: break-word;
    color: #111;
    font-size: var(--fs-sm);
    line-height: var(--lh-base);
    box-sizing: border-box;
}

[data-theme="dark"] #reminderModal .reminder-preview-bubble {
    background: #1f3a2a;
    color: var(--color-text);
}

#reminderModal .reminder-modal-actions {
    display: flex;
    justify-content: flex-end;
    flex-wrap: wrap;
    gap: var(--sp-2);
}

#reminderModal .reminder-modal-status {
    padding: 0 var(--sp-5) var(--sp-3);
    margin: 0;
    font-size: var(--fs-sm);
    min-height: 1.2em;
    flex-shrink: 0;
}

#reminderModal .reminder-modal-status:empty {
    display: none;
}

#reminderModal .reminder-modal-status.is-ok { color: var(--ag-success); }
#reminderModal .reminder-modal-status.is-err { color: var(--ag-danger); }

/* --------------------------------------------------------------------------
   10. Bandeja de recordatorios (header)
   -------------------------------------------------------------------------- */
.reminders-tray-btn {
    position: relative;
}

.reminders-header-wrap {
    position: relative;
    display: inline-flex;
    align-items: center;
}

.reminders-header-btn {
    position: relative;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    width: 30px;
    height: 30px;
    padding: 0;
    border: 1px solid var(--color-border);
    border-radius: var(--r-md);
    background: var(--color-surface);
    color: var(--color-text-muted);
    cursor: pointer;
    font-size: 0.85rem;
    transition: background 0.15s ease, border-color 0.15s ease, color 0.15s ease;
}

.reminders-header-btn:hover {
    background: var(--color-hover-bg);
    border-color: var(--color-border);
    color: var(--color-primary);
}

.reminders-header-btn.is-open {
    background: var(--color-primary-light);
    border-color: var(--color-primary);
    color: var(--color-primary);
}

.reminders-tray-badge {
    position: absolute;
    top: -6px;
    right: -6px;
    min-width: 17px;
    height: 17px;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    background: var(--ag-warning);
    color: #fff;
    border-radius: var(--r-pill);
    padding: 0 4px;
    font-size: 0.625rem;
    font-weight: 700;
    line-height: 1;
    border: 2px solid var(--color-navbar-bg);
}

.reminders-tray {
    display: none;
    position: absolute;
    top: calc(100% + 8px);
    right: 0;
    z-index: 2000;
    width: min(360px, calc(100vw - 24px));
    max-height: min(440px, 70vh);
    overflow: hidden;
    flex-direction: column;
    border: 1px solid var(--color-border);
    border-radius: var(--r-lg);
    background: var(--color-surface);
    box-shadow: var(--shadow-md);
}

.reminders-tray.is-open {
    display: flex;
}

.reminders-tray__header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: var(--sp-3) var(--sp-4);
    border-bottom: 1px solid var(--color-border-light);
    font-size: var(--fs-base);
}

.reminders-tray__close {
    width: 28px;
    height: 28px;
    padding: 0;
    background: none;
    border: none;
    border-radius: var(--r-sm);
    font-size: 1.2rem;
    cursor: pointer;
    color: var(--color-text-muted);
    display: inline-flex;
    align-items: center;
    justify-content: center;
}

.reminders-tray__close:hover {
    background: var(--color-hover-bg);
    color: var(--color-text);
}

.reminders-tray__filters {
    display: flex;
    gap: 6px;
    padding: var(--sp-2) var(--sp-4);
    flex-wrap: wrap;
}

.reminders-filter {
    border: 1px solid var(--color-border);
    background: var(--color-surface);
    border-radius: var(--r-pill);
    padding: 4px 10px;
    font-size: var(--fs-xs);
    font-weight: 600;
    cursor: pointer;
    color: var(--color-text-secondary);
    transition: background-color 0.15s, color 0.15s, border-color 0.15s;
}

.reminders-filter:hover {
    background: var(--color-hover-bg);
}

.reminders-filter.is-active {
    background: var(--color-primary-light);
    border-color: var(--color-primary);
    color: var(--color-primary);
}

.reminders-tray__list {
    overflow-y: auto;
    padding: 0 var(--sp-4) var(--sp-4);
    flex: 1;
}

.reminder-tray-item {
    display: block;
    width: 100%;
    text-align: left;
    border: 1px solid var(--color-border);
    background: var(--color-surface);
    border-radius: var(--r-md);
    padding: var(--sp-2) var(--sp-3);
    margin-bottom: var(--sp-2);
    cursor: pointer;
    color: var(--color-text);
    transition: border-color 0.15s, background-color 0.15s;
}

.reminder-tray-item:hover {
    background: var(--color-hover-bg);
    border-color: var(--color-primary);
}

.reminder-tray-item__top {
    display: flex;
    justify-content: space-between;
    gap: 8px;
    font-size: var(--fs-xs);
    margin-bottom: 3px;
    color: var(--color-text-secondary);
}

.reminder-tray-item__note {
    font-size: var(--fs-sm);
    color: var(--color-text-muted);
    overflow-wrap: anywhere;
}

.reminder-mini-tag {
    display: inline-block;
    background: var(--ag-info-bg);
    color: var(--ag-info);
    border-radius: var(--r-pill);
    padding: 1px 8px;
    font-size: 0.6875rem;
    margin: 2px 2px 0 0;
}

.reminder-transfer-flag {
    display: inline-block;
    background: var(--ag-warning-bg);
    color: var(--ag-warning);
    font-size: 0.6875rem;
    font-weight: 700;
    padding: 2px 8px;
    border-radius: var(--r-pill);
    margin-bottom: 4px;
}

/* --------------------------------------------------------------------------
   11. Pantalla de carga
   -------------------------------------------------------------------------- */
.app-loading-screen {
    position: fixed;
    inset: 0;
    z-index: 99999;
    background: var(--color-bg);
    display: flex;
    align-items: center;
    justify-content: center;
    transition: opacity 0.3s ease, visibility 0.3s ease;
}

.app-loading-screen.hiding {
    opacity: 0;
    visibility: hidden;
    pointer-events: none;
}

.app-loading-content {
    text-align: center;
    display: flex;
    flex-direction: column;
    align-items: center;
    gap: var(--sp-5);
}

.app-loading-logo {
    max-width: clamp(140px, 30vw, 200px);
    height: auto;
    object-fit: contain;
}

.app-loading-spinner {
    width: 36px;
    height: 36px;
    border: 3px solid var(--color-border);
    border-top-color: var(--color-primary);
    border-radius: 50%;
    animation: app-loading-spin 0.9s linear infinite;
}

@keyframes app-loading-spin {
    to { transform: rotate(360deg); }
}

.app-loading-text {
    margin: 0;
    font-size: var(--fs-sm);
    color: var(--color-text-muted);
    font-weight: 500;
}

/* --------------------------------------------------------------------------
   12. Responsive — container queries (ancho real del panel de chat)
   -------------------------------------------------------------------------- */
@container chat-main (max-width: 720px) {
    .chat-actions .action-btn__label {
        display: none;
    }

    .chat-actions .action-btn {
        width: var(--icon-btn);
        padding: 0;
    }

    .chat-actions .autoassign-btn {
        width: auto;
        padding: 0 var(--sp-2);
        font-size: var(--fs-xs);
    }
}

@container chat-main (max-width: 520px) {
    .chat-header {
        gap: var(--sp-2);
        padding: var(--sp-2) var(--sp-3);
    }

    .chat-actions {
        gap: var(--sp-1);
    }

    .chat-input {
        padding: var(--sp-2) var(--sp-3);
    }

    .send-btn__label {
        display: none;
    }

    .send-btn__icon {
        display: inline-block;
    }

    .send-btn {
        width: var(--ctl-h-lg);
        padding: 0;
    }

    .message-content {
        max-width: 88%;
    }

    .recording-indicator__track {
        width: 56px;
    }
}

/* --------------------------------------------------------------------------
   13. Responsive — media queries (viewport)
   -------------------------------------------------------------------------- */
@media (max-width: 1280px) {
    .notifications-btn #enableNotificationsBtnLabel {
        display: none;
    }

    .notifications-btn {
        width: 30px;
        padding: 0;
        justify-content: center;
        border-radius: var(--r-md);
    }
}

@media (max-width: 1100px) {
    :root {
        --conv-list-w: clamp(280px, 32vw, 340px);
    }

    /* El panel de contacto pasa a superponerse sobre el chat */
    .contact-info-panel {
        position: absolute;
        right: 0;
        top: 0;
        bottom: 0;
        z-index: 200;
        box-shadow: var(--shadow-md);
        width: 0;
        border-left: 1px solid var(--color-border);
    }

    .contact-info-panel.is-open {
        width: min(340px, 92vw);
        min-width: 260px;
    }

    .status-pill--online span {
        display: none;
    }

    .status-pill--online {
        width: 30px;
        padding: 0;
        justify-content: center;
    }
}

@media (max-width: 900px) {
    .logout-btn span {
        display: none;
    }

    .logout-btn {
        width: 30px;
        padding: 0;
        justify-content: center;
    }

    .main-header .language-selector {
        max-width: 84px;
    }

    .conversations-header .queued-toggle-text {
        display: none;
    }
}

@media (max-width: 767px) {
    :root {
        --header-h: 52px;
        --tabs-h: 42px;
    }

    .main-header {
        gap: var(--sp-2);
    }

    .header-left img {
        width: 88px;
    }

    #sip-status-container {
        padding: 0 var(--sp-2);
    }

    .notifications-permission-banner {
        padding: var(--sp-2) var(--sp-3);
    }

    .tab {
        flex: 1 1 auto;
        justify-content: center;
        padding: 0 var(--sp-3);
    }

    /* Un solo panel: lista o chat */
    .conversations-list {
        width: 100%;
        border-right: none;
    }

    .chat-main {
        display: none;
    }

    .chat-container.is-chat-open .conversations-list {
        display: none;
    }

    .chat-container.is-chat-open .chat-main {
        display: flex;
    }

    .chat-back-btn {
        display: inline-flex;
    }

    .contact-info-panel.is-open {
        width: 100%;
        min-width: 0;
    }

    .contacts-header {
        padding: var(--sp-3) var(--sp-4);
    }

    .contacts-search {
        padding: var(--sp-3) var(--sp-4);
    }

    .contacts-search__icon {
        left: calc(var(--sp-4) + 13px);
    }

    .contacts-grid {
        padding: var(--sp-4);
        gap: var(--sp-3);
    }

    .contacts-actions .btn span {
        display: none;
    }

    .contacts-actions .btn {
        width: var(--ctl-h);
        padding: 0;
        justify-content: center;
    }

    .modal {
        padding: var(--sp-2);
    }

    .modal .modal-content {
        max-height: calc(100vh - 16px);
        max-height: calc(100dvh - 16px);
    }

    .modal .modal-header,
    .modal .modal-body,
    .modal .modal-actions {
        padding-left: var(--sp-4);
        padding-right: var(--sp-4);
    }

    .modal .form-group {
        padding-left: var(--sp-4);
        padding-right: var(--sp-4);
    }

    .modal .modal-body .form-group {
        padding: 0;
    }

    .modal .modal-actions .btn {
        flex: 1 1 auto;
    }

    .template-docs-tabs,
    .template-docs-scroll {
        padding-left: var(--sp-4);
        padding-right: var(--sp-4);
    }

    #reminderModal .reminder-modal-body {
        grid-template-columns: 1fr;
        gap: var(--sp-3);
        padding: var(--sp-4);
    }

    #reminderModal .reminder-modal-status {
        padding: 0 var(--sp-4) var(--sp-3);
    }
}

@media (max-width: 480px) {
    .main-header {
        padding: 0 var(--sp-3);
    }

    .header-left img {
        width: 76px;
    }

    #sip-status-container span {
        max-width: 70px;
        overflow: hidden;
        text-overflow: ellipsis;
    }

    .main-header .theme-toggle-btn {
        display: none;
    }

    .conversations-header {
        padding: var(--sp-2) var(--sp-3);
    }

    .conversations-search {
        padding: var(--sp-2) var(--sp-3) var(--sp-3);
    }

    .conversations-search__icon {
        left: calc(var(--sp-3) + 12px);
    }

    .conversation-item {
        padding: var(--sp-3);
    }

    .conversation-campaign-badge {
        display: none;
    }

    .dialer-actions .call-btn {
        width: 52px;
        height: 52px;
    }
}

@media (max-height: 560px) {
    .conversations-header,
    .conversations-search {
        position: static;
    }
}

/* Movimiento reducido */
@media (prefers-reduced-motion: reduce) {
    *,
    *::before,
    *::after {
        animation-duration: 0.01ms !important;
        animation-iteration-count: 1 !important;
        transition-duration: 0.01ms !important;
    }
}